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3 Desktop Support Jobs in Oakland, CA
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Desktop Support
$63k-78k (estimate)
Full Time | Specialty Trade in Construction
3 Months Ago
McKay Brothers is Hiring a Desktop Support Near Oakland, CA
McKay Brothers is a ten-year old company that provides telecommunications and data services to firms trading in global financial markets. We have retained our spirit of a bootstrapped start-up even as we have grown into an industry leader serving a roster of very sophisticated clients.
We have an immediate opening for a Desktop Support position at the US headquarters in uptown Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager.
The desktop/technical support responsibilities include, but are not limited to:
Providing technical support related to staff desktop and facilities needs
Installing new hardware components for desktops
Installing operating systems and software in the desktop
Setting up network connections to desktops
Maintaining support documentation and training
Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks
The business support function is wide-ranging and responsibilities include, but are not limited to:
Remote field operations support.
Facilities management (moves, desks, chairs, power, etc.) – this function of the role will require physical demands including bending, squatting and lifting up to 50 pounds
Minimum qualifications include:
4-year degree with some hardware/OS experience and/or 3-5 years work experience
Prior experience in desktop support role and/or Microsoft certification a plus
Windows, Apple, Android, and Linux (limited) operating systems are used.
Expectation is you have enough experience in one, or more, OS to learn the others quickly.
Experience with Jira or other ticketing system
Ability to manage and prioritize responsibilities in a fast-paced environment
Self-starting mindset toward all duties
Systematic problem-solving approach and excellent communication skills
Employees will be required to complete a probationary period.
Compensation & Benefits:
The Oakland, CA base salary range for this full-time non-exempt position is $65,000-70,000. Our salary ranges are determined by role, career level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The Company provides a comprehensive benefits package including: generous medical, dental & vision policies; 401(k) plan, currently with a company match; paid vacation; life insurance; AD&D; commuter benefits; and EAP.
About McKay Brothers and Quincy Data
McKay Brothers and Quincy Data are the leading global providers of ultra-low latency wireless infrastructure and market data technology. The companies serve the most sophisticated and successful trading firms active in the global financial markets. McKay disrupted financial trading when it launched its first US wireless network in 2012. The companies’ service portfolio and geographic footprint have each grown steadily, and now extend to major financial centers across North America, Europe, and Asia. Most of McKay and Quincy’s services deliver the lowest latency available. Importantly to the health of financial markets, we offer the best latency for any of our services on a level playing field basis to all clients. Learn more at www.mckay-brothers.com and www.quincy-data.com
Job Summary
JOB TYPE
Full Time
INDUSTRY
Specialty Trade in Construction
SALARY
$63k-78k (estimate)
POST DATE
02/25/2024
EXPIRATION DATE
06/24/2024
WEBSITE
mckaybrothers.com
HEADQUARTERS
Oakland, CA
SIZE
<25
INDUSTRY
Specialty Trade in Construction
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The job skills required for Desktop Support include Technical Support, Problem Solving, Operating System, Desktop Support, Communication Skills, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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