1 Call Center Representative Job in Levittown, PA
McHales Inc. is Hiring a Call Center Representative Near Levittown, PA
Job Description
Why Choose McHales?
Incentive-packed pay structure! Generous Paid Time Off! Comprehensive Health Coverage We prioritize Family Dynamics and champion Work-Life Harmony Room for Growth! We're propelling forward, fostering our team's progression, and nurturing internal talent first. About Us
Our legacy spans back to 1950 right here in Levittown. With time, McHales has evolved into a premier employer in Bucks County. Individuals initially seek us out for a job, but they stay for a rewarding career, ample room for advancement, and avenues for excellence. Chances are, you've encountered our iconic trucks and advertisements - now, it's our turn to meet YOU!
We're on the lookout for an enthusiastic "Super Friendly Customer Service Representative" to join our family-oriented enterprise. As a customer service representative, you'll be stationed in our call center, scheduling residential plumbing, heating, cooling, and electrical service calls. Hourly compensation, plus bonuses, and a stellar benefits package await! We're seeking dynamic personalities! Bring your wit and warmth.
The Role
Facilitate service appointments and go the extra mile to ensure customer contentment.
Responsibilities
- Convert inbound customer inquiries into scheduled service appointments.
- Convey call scripts with genuine flair; be concise, captivating, and personable.
- Address customer concerns promptly, showcasing brand advocacy.
- Cultivate professionalism and establish rapport, fostering repeat patronage. Engage in ongoing training to boost appointment bookings and refine outbound communication.
- Adhere to the company's protocol for swift and amicable resolution of customer grievances.
- Maintain and enrich customer database with accurate and comprehensive details. Success Traits
- Forge a commendable track record in customer service. Proficient in IT; adept typist and savvy with phone systems.
- Exceptionally organized with outstanding follow-up skills. Effective verbal and written communicator.
- Cultivate trust and exhibit empathy.
- Harmonize well with a fast-paced, target-oriented setting.
- Competitive self-starter with a collaborative spirit.
- Innately driven, adaptable, and possess a positive outlook.
Our top achievers rank among the highest earners in Bucks County. Medical Coverage, 401K matching, paid holidays, prioritization of family occasions, and birthday celebrations. A community. This stands as the pinnacle of our offerings because it's the heart of who we are. We deeply care for our team, and we anticipate you'll bring that same level of care when you join us. We extend beyond the workplace, fostering bonds through company events, and fostering lifelong friendships at McHales.
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Job Summary
Full Time
$44k-55k (estimate)
05/04/2024
05/20/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
