Impact the Moment

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

As the Associate Product Operations Manager (APOM), you will report to the director of product operations for Digital Medical Products in the Professional Education Division of McGraw Hill. This role supports the product team by evaluating efficiencies and managing day-to-day responsibilities related to product analytics, research, tech stack, and process. You will participate in current and long view conversations around customer journey, learn about platforms and services, and become able to pair those pieces together to help discover how product might achieve their intended outcomes.

This is a remote position, and candidates must be located within the United States. This position requires some local travel, about 10-20%

What you will be doing...

• Help stand up the product analytics needed for each product, and organize, facilitate or participate in research activities, so that the product team can serve up qualitative data alongside quantitative sources.
• Develop continuous discovery initiatives and manage holistic view of product research
• Increase and validate Product's understanding of customers' current pain points
• Demonstrate efficacy from, or advocate for, a product change
• Signal potential customer, business and market opportunities
• Work will assist product decision making through providing the right contextual information to lend a keen view that the product team will rely on
• Product Analytics and Data Enablement
• Discovery Activities and Holistic View of Research
• Understanding Tech Stack and Toolsets
• Intake Process and Best Practices
• Product Communications and Ceremonies
• Documentation Space Management
• Budget, Contracts and Compliance Tracking

We're looking for someone with...

• Bachelor's degree required
• Minimum of 2 years' experience in related roles, ideally within medical or STEM education, educational technology or any other related fields
• Proven record of product discovery while collaborating with internal and external stakeholders
• Demonstrable efforts in understanding analytics and research needs and process
• Basic knowledge of business models for academic learning resources
• Effective communication skills (written and verbal) and ability to communicate with top experts within the organization or partners within the field
• Strong presentation skills, with the ability to represent and position product initiatives and customer insight to stakeholders
• Basic market research skills, with the ability to contextualize customer feedback into an actionable product plan
• Familiarity with tools such as Confluence, Asana, Tableau, Pendo, PowerBI, Excel and Smartsheet considered a plus

The pay range for this position is between $60,000-$80,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered.Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.