Customer Service Representative

About Us:

Established in 1951, McElroy’s has developed into a premier Mechanical Contractor and Facility Services company. For over 70 years, our company has provided innovative services that optimize the performance of world-class mechanical and plumbing systems that serve healthcare, industrial, commercial, education, entertainment & hospitality, government, and science & laboratory facilities.

Our offerings have grown over the years, but we still operate under our founding principles: Treat every customer and employee with respect and do the job right. The right way and for the right reason.

Earning and maintaining your trust is our most important job.

Job Summary:

This individual will be the initial contact at the front desk, and in person, and over the phone and act as a liaison between customers and McElroy’s staff. Maintains favorable customer relations through proper handling of customer inquiries, exercises discretionary judgment and initiative regarding problems and inquiries within the limits of policies, procedures, and training. This position is responsible for a variety of customer service needs that occur during business, including expansion and growth. Additionally, this position will provide general office support.

Responsibilities:

1. Work closely with both Accounting and Customer Service Departments and understand the specific roles of all individuals.

2. Able to communicate and handle difficult situations with customers and internally.

3. Ability to read and understand customer accounts to determine credits and debits; and help answer customer questions on how much they owe.

4. Create and distribute past due statements to clients.

5. Collections of past due accounts both residential and commercial, including collections attorney (Butler & Associates).

6. Provide customers with digital PDF invoices they request.

a. Help customers with accounting questions/issues, including posted payments and credit/debit questions.

7. Provide invoice dollar amount to customers.

8. Take payments over the phone (Accts Receivable).

9. Follow up conversation calls with clients with the end goal to please the customer and lead to implementation of customer service improvement through dispatching, accounting, sales, and technicians.

Major Challenges:

1. Courteous and accurate service with customers/staff.

2. Maintains a high level of communication constantly between customers and McElroy's staff.

3. Must be able to multitask and keep composure in stressful situations.

Training, education or certifications:

1. High School Diploma or GED required

2. Associate degree in accounting/business field or equivalent from a two-year college or technical school is preferred

3. May be able to substitute relevant experience for education.

Knowledge:

1. Microsoft Word, Excel, Outlook software

2. ERP software preferred

Experience:

1. 1-2 years customer service experience

2. 1-2 years office administration experience

Skills and abilities:

• Customer service skills
• Time management skills
• Personable and friendly
• Verbal and written communication skills
• Attention to detail
• Handle customers with a sense of urgency
• Problem solving
• Work well in a team environment

Disclaimers:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person in this position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

McElroy’s Inc. is an Equal Opportunity Employer. McElroy’s Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/

Protected Veterans/ Disabled. You can request reasonable accommodations by contacting Human Resources

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Profit sharing
• Referral program
• Retirement plan
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Collections: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Office Administration: 1 year (Required)

Ability to Relocate:

• Topeka, KS 66611: Relocate before starting work (Required)

Work Location: In person