**Customer Service Representative 1 (Host/Cashier)**

University Park, PA **Type:** Full-Time **Posted:** 07/15/2021 **CURRENT EMPLOYEES OR STUDENTS:**

If you are a current employee (faculty, staff, technical service, or student) at Penn State, please to complete the . If you are a current student at Penn State and seeking employment with Penn State, please to complete the .

**JOB DESCRIPTION AND POSITION REQUIREMENTS:**

The Penn Stater Hotel & Conference Centre is seeking a Customer Service Representative (Host/Cashier) to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. The successful candidate will be responsible for the following:

* Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail

* Greet and seat guests according to reservation requests and in proper server rotation while also being able to meet the guest's requests for special seating

* Awareness of shift activity

* Answer phones to assist guests, accept reservation requests, and take room service orders

* Respond to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s), as appropriate

* May process a variety of financial transactions and maintain inventories

* Operate various equipment and computer systems

* Report unusual situations or concerns to appropriate persl

* Provide general support services to office

This position typically requires a High School Diploma or higher plus 1 year of related experience.

**The following background checks must be successfully completed for this position:**

This position will require successful completion of standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

Customer Service Representative 1 (Host/Cashier) Penn State University Park, PA To apply, please send all application materials to:

Talent Acquisition

Penn State

Fifth Floor, James M. Elliott Building

University Park, PA 16802 **TDD:** 814-865-1473 *Please be sure to read the job posting carefully and submit all required information.*