JOB SUMMARY: The Office Assistant position works in the Credit Department serving as part of ENSTAR's customer service team. This position is part of a task rotation performing a wide range of job functions.

ESSENTIAL FUNCTIONS:

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide customer service and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Cross-train with other department tasks.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• One year Cashier and/or Customer Service experience.
• Ability to type 50 wpm and ten key by touch.
• Exceptional customer service skills and telephone etiquette.
• Proficiency with Microsoft Office Suite.
• Professional appearance.
• Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, credit, background, past employment, and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

VISUAL ACUITY:

MENTAL EFFORT:

ENVIRONMENTAL FACTORS:

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Other duties may be assigned.

ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER

EOE/AA/M/F/Vets/Disabled