Company Description

The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health.

As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community.

Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs : Day Program Services and the Core Services Agency (CSA).

McClendon Center is a respected and highly rated agency in the District of Columbia, having contracts with the City's Medicaid Managed Care providers to outreach and engage members.

This link is to a video made in January 2015 about one of the Center's staff members, and speaks to the way in which the Center works with its clients.

Job Description

Please note that the salary for this role is commission based, with a strong earning potential.

McClendon Center and AmerihealthCaritasDC have partnered to identify members within the AmerihealthCaritasDC system who are in need of healthcare coverage recertification with Alliance.

The Engagement Specialist (ES) must locate these individuals, assist in conducting a behavioral health screening, and coordinate the application for Alliance healthcare coverage.

This position consists of two main phases : engagement and referral / completion

Engagement :

• The ES will be assigned members based on criteria determined by AmerihealthCaritasDC.
• ES will have access to all known information about the member. ES will utilize effective communication and engagement skills to prompt consumer's involvement in utilizing healthcare options.
• ES will conduct at least five substantial outreach attempts as defined by DBH standards, including home visits. Additional attempts may be conducted.
• All outreach attempts will be documented in the member's Credible file. Documentation must be descriptive.
• Investigation activities are inclusive of the Engagement rate.

Referral / Completion :

Once the member has been located and provided with education, ES documents the member's residence or other location, as well as any other information that will aid in continuing care and follow-up.

The ES staff member is compensated $90 per located member.

• ES will offer support in completing the insurance application with the member.
• ES will complete a health screening questionnaire.
• Completion is achieved when the AmerihealthCaritasDC 's guidelines are met for the member being in active outpatient care.
• When all conditions for Referral / Completion have been met including the in-person encounter, the ES will be compensated an additional $120 in addition to the $90 compensation rate listed above.

Qualifications

Must pass an FBI background check and be free of any local or federal sanctions or exclusions. Must maintain client / member confidentiality at all times.

Must conduct oneself with appropriate decorum so that the sterling reputation of McClendon Center is upheld at all times.

Must operate with high ethical and moral standards, being forthright and honest at all times.

Ability to work within EMR, specifically Credible. Must process strong written skills and document all outreach attempts thoroughly and in a timely manner.

Strong organizational skills to include completing Excel spreadsheets to document and track efforts and outcomes of outreach.

Must possess a strong passion to serve community members in an effort to promote health and wellness throughout various populations.

Additional Information

At the McClendon Center you will find powerful resources for career long success. .

If you are ready for a new challenge in your professional career, submit your cover letter and resume online.

Resumes are reviewed on a rolling basis.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability.

Last updated : 2024-02-26