Description

Job Summary: The primary purpose of the job will be to support all rental activities related to our heavy equipment and general equipment rental business working out of our Bolingbrook, IL. Branch. This role involves a blend of sales, rental fleet planning, day to day fleet management, and direct communications with sales, service, and parts departments to ensure efficient operations and customer satisfaction.

Essential Duties/Responsibilities: (additional duties may be assigned)

• Answers customers, account managers, and vendor calls and emails with urgency and accuracy of information.
• Creates rental agreements, provides accurate and timely customer invoices and updates equipment status utilizing company operating system.
• When necessary, coordinates delivery and pickup of rental equipment, as well as sold units and units for trade shows.
• Arrange trucking as needed and coordinate with stores on the timing and logistics of equipment transfers, and as needed, collaborate with external vendors for quotes and transportation service
• Coordinate with service and parts departments for equipment readiness.
• Facilitate uptime/customer satisfaction for down rental equipment through teamwork and urgency with the service and parts department.
• Become the subject matter expert of knowledge of rental fleet equipment and rental applications.
• Completes required administrative reporting.
• Ensure compliance with all logistics operations according to local, state, and federal regulations.
• Maintain safety protocols to protect personnel and equipment.
• Always be communicating with Account Managers on new opportunities, follow ups, customer feedback, and conflict resolution to assure customer satisfaction, retention, and growth.
• Assist with ordering attachments, accessories etc. as needed.

Qualifications

Education/Experience:

• High School Diploma or GED; 2 or 4 year degree preferred
• Strong mechanical aptitude
• Personal Attributes: Attention to Detail, Dependability, Customer Focus, Efficiency, Planning and Organization, “Can-do” attitude, sense of urgency.
• Thrives in a fast-paced environment.
• Knowledge of both light and heavy equipment preferred but not required.
• Strong knowledge of Microsoft Office Suite required.

Physical Requirements: Lift and/or move 25lbs; occasionally lift and/or move up to 100 lbs utilizing safe methods with equipment or assistance; occasionally subject to outside weather conditions or elements; noise levels are standard business environment.

We offer a very competitive compensation plan including: above average hourly rate, monthly spiff incentives, benefits, and long term career opportunities within our company for the right individual! If this describes you and you're committed to developing a highly rewarding career, we want to hear from you!

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.