McAuley Village Resident Services Coordinator

Position Overview:

This full-time position offers a knowledgeable, creative, strategic, dependable individual the opportunity to work with a team of talented professionals dedicated to providing McAuley Village's resident women and children a safe and enriching environment.

The Resident Services Coordinator at McAuley Village is responsible for coordinating programs and supportive services for the residents of McAuley Village. The programming should be varied and directed toward helping the participant achieve better health, education goals, financial independence, and housing stability. The successful candidate will excel at assessing the residents and their children's needs, creating partnerships to deliver programs and events, managing vendors professionally, and maintaining excellent records and grant budgets. The successful candidate will network broadly to access best practices of similar programs and appropriate partnerships for programming.

Position Responsibilities Include:

• Work in unison with McAuley Ministry staff at McAuley House, McAuley Village, and The Warde-robe to deliver quality programs and services to the families of McAuley Village.
• Meet with residents to identify individual and family needs
• Develop individualized service plans (ISP) To achieve short- and long-term participant goals
• Network with local and state agencies, other nonprofits, and individual companies to identify resources available to residents
• Attend training courses related to professional and programming development, including but not limited to training on Housing First Principles, Trauma Informed Care, Critical Time Intervention, and Harm Reduction, and training offered by the RI Coalition Against Domestic Violence
• Refer residents to off-site programming and assist them with the application process and necessary follow–up communications.
• Utilize available resources and internal databases to make referrals and to stay informed of resident's progress toward objectives.
• Manage grant budgets to afford the programming necessary to achieve stated outcomes.
• Recruit residents for program participation through effective communication plans, including signage throughout the building, permission-based e-mail and text, a database of past residents, and personal invitations.
• Refer residents to other community-based organizations, educational programs, and state services to meet their needs.
• Work with partnering organizations to create optimal communication and delivery of services and programming. Work with the Executive Director and Administrator to develop Memorandums of Understanding (MOU) and Service Agreements when appropriate.
• Engage in personal development training and program development that informs program design, implementation, and outcomes.
• Serve as the on-site Point of Contact (POC) for partner agencies; oversee volunteer staff to assist with programs.
• Prepare written narrative and statistical data reports (monthly, annual, etc.) for submission to the Executive Director as required for internal and external reporting, program evaluation, and planning purposes.
• Document program activities and events (photographs, articles, success stories, etc.) as requested for newsletters, grantors, and partners.
• Assist with other agency initiatives as assigned.

Requirements for the position:

• Bachelor's degree, preferably in social work, psychology, health, and human services. Degree requirements may be waived in consideration of equivalent work experience.
• Three years of work experience in a related position
• Bi-lingual skills valued; fluency in Spanish, including speaking, reading, and writing, is an asset.
• Ability to work with diverse populations
• Adherence to strict confidentiality requirements
• Excellent interpersonal, verbal, and written communication skills
• Working knowledge of programs and social service resources within the community
• Ability to prepare quantitative and qualitative reports
• Proficiency and 3-5 years of experience utilizing the Microsoft or Google Office Suite of programs, especially Word, Excel, One Drive, and SharePoint.
• Proven competency in working with computer databases
• Confidence in utilizing online training tools to bridge any information or skill gap
• Valid Driver's License

Compensation Range is $41,000 - $43,000 annual salary commensurate with experience. The position is a full-time 40 hours per week hybrid position with some evenings and weekends.

About McAuley Ministries

McAuley Ministries is a nonprofit organization sponsored by the Sisters of Mercy. We provide food, clothing, shelter, social services, emotional support, and guidance to the most vulnerable in our community. While we minister to the immediate needs of those who seek our help, we advocate for changes that better serve the needs of those we serve and seek to create a caring community where people can connect. We always strive to treat everyone with respect and dignity, build the self-esteem of those we serve, and encourage their self-sufficiency.

McAuley Ministries supports this mission with three primary programs, over two dozen services, and 47 years of experience meeting the life challenges of low-income, BIPOC (Black, Indigenous, and People of Color), homeless, and near-homeless individuals and families in Rhode Island. Since 1990, the McAuley Village supportive housing program has transitioned 1,000 women and families to independence through employment, mental health, education, and childcare services. McAuley House has provided over 2 million meals and over $1.2 million in financial assistance since its opening in 1975. For over 25 years, The Warde-robe thrift store in Central Falls has been a lifeline, offering gently used clothing and household goods to 600 people each year. Learn more about McAuley Ministries at www.mcauleyri.org.

Job Type: Full-time

Pay: $41,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person