5 Client Care Specialist Jobs in Ashburn, VA
MBO Partners is Hiring a Client Care Specialist Near Ashburn, VA
Location: Remote
Who are we?At MBO we give people the control to do the work they love the way they want.
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.
By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.
Why should you apply?If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.
Here are some details you’re probably wondering about.
What Will You Be DoingThe Client Care team is currently seeking a Client Care Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Client Care team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience. In this role you will:
- Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
- Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
- Consistently take 70 tickets and 35 incoming phone calls per week
- Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
- Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
- Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
- Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
- Enhance FAQ and training materials for internal and external customers based on common issues and feedback
- Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
- Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
- Troubleshoot product failures and make recommendations for escalations when necessary
What Do You Need To Stand Out
- Bachelor’s degree preferred
- 1 years of Customer Service or related experience
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Clear and effective communication skills (in person, phone, email, etc.)
- Proficiency with MS Office Suite
- Experience with Zendesk a plus, but not a requirement
- Experience with staffing and/or tech companies preferred
- Remote work environment
- Competitive base salary with opportunities for growth and development
- Excellent medical, dental, and vision plans designed to support healthy lifestyles
- 401(k) retirement plan
- Flexible Time Off – take time when you need it
- Bonus opportunities
- Wellness allowance
- Culture based on trust, feedback, communication, success and fun
- And, much, much more
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Job Summary
Full Time
Business Services
$79k-105k (estimate)
05/24/2024
06/21/2024
mbopartners.com
ASHBURN, VA
50 - 100
1996
MILES EVERSON
$10M - $50M
Business Services
Related Companies
About MBO Partners
MBO Partners is a deep jobs platform that connects and enables independent professionals and microbusiness owners to do business safely and effectively with enterprise organizations. Its unmatched experience and industry leadership enable it to operate on the forefront of the independent economy and consistently advance the next way of working. To learn more, visit www.mbopartners.com. To learn about MBO UK, visit www.mbopartners.com/en/uk/home To learn more about MBO Ireland, visit www.mbopartners.com/en/ie/home
The job skills required for Client Care Specialist include Customer Service, Integrity, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Specialist positions, which can be used as a reference in future career path planning. As a Client Care Specialist, it can be promoted into senior positions as a Client Service Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Specialist. You can explore the career advancement for a Client Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Specialist job description and responsibilities
A Client Services Specialist also assists Account Managers to ensure a high level of customer service.
02/05/2022: Paramus, NJ
Perform other administrative duties as required to build business for clients.
03/17/2022: Detroit, MI
Care specialists help organize and process paperwork to ensure patients receive the care they need.
04/04/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Specialist jobs
Have a clear escalation pathway.
04/04/2022: Poughkeepsie, NY
Step 3: View the best colleges and universities for Client Care Specialist.
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