Overview

The Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success;

in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Responsibilities

1. Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)

2. Responsible for performing planned maintenance and repairs on all types of crane & hoist systems

3. Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability

4. Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and / or failures and establish the necessary repairs utilizing : visual inspections, testing procedures as well as the appropriate testing equipment

5. Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry;

must be able to get specific regulations if requested

6. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes / hoists and simple structure element

7. Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms

8. Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work

9. Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, . vehicle, forklifts, man lifts, operating machinery, etc.

10. Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle

11. Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department

12. Responsible for maintaining a professional appearance and image at all times

13. Must maintain regular communication with the local office and / or call in a minimum of once per day to the service supervisor

14. Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times

15. Maintain the Quality Assurance Standards

16. Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager

17. Keep training assignments current

18. Perform other duties as assigned

Qualifications

Education

A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

Experience and Skills

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements
• Heavy Lifting / Pulling (min 75 is generally a part of this type of work and because of the nature of the duties
• Ability to work at heights greater that six feet of the ground
• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs
• Minimal travel required
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry.

Why Team Members join Mazzella :

• Team-oriented environment
• A real Work life / Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Benefits & Health Insurance
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement
• Technician Service Vehicle Provided
• PPE and power tools provided

Mazzella Core Values :

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner routinely acquire new skills and capabilities that bring value

Humble lack excessive ego or concerns about status; emphasize the Team over self

Hungry always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart common sense about people, good judgement, and intuition around their impact on group dynamics

Last updated : 2024-05-01