Summary: Responsible for entering and expediting new parts and belt orders by performing the following duties:

ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED:

· Answers customer inquiries via phone, fax, and email.

· Enters customer orders.

· Expedites orders; tracks, traces and follows up with customers.

· Works with production and scheduling to prepare belt orders and material requirements planning.

· Provides assistance and support to sales, engineering, customer service, shipping, inventory control, etc.

· Provides maintenance and implementation of inventory and production control procedures.

· Examines orders for completeness and accuracy.

· Assigns product, area, market channel of sales, and other codes as required.

· Assigns commission distribution.

· Obtains credit approval and shipping commitment.

· Maintains necessary records and reports as required.

· Processes change orders.

· Prepares quotation for standard price book parts.

· Maintains credibility and documentation of parts orders.

SUPERVISORY RESPONSIBILITY: None.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

· Analytical - Collects and researches data.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

· Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off. Meets commitments.

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

· Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

· Professionalism - Accepts responsibility for own actions; Follows through on commitments.

· Written Communication - Presents data effectively.

· Oral Communication - Listens and gets clarification; Participates in meetings.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Attendance/Punctuality - Is consistently at work and on time.

· Initiative - Seeks increased responsibilities.

· Innovation - Meets challenges with resourcefulness.

· Adaptability - Manages competing demands.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Diversity - Promotes a harassment-free environment.

· Safety and Security - Observes safety and security procedures.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

1year of related experience and/or training; or equivalent combination of education and experience.

Computer Skills: Epicor, CRM, MS Outlook, MS Office.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person