2 Call Center Representative Jobs in Lisle, IL
Mayflower Cruises and Tours is Hiring a Call Center Representative Near Lisle, IL
Job Title: Call Center Agent Reports To: Director of Traveler Services
General Overview:
Do you have a desire to deliver exceptional travel experiences to your guests? Love to talk about amazing travel destinations throughout the World? Have exceptional communication, customer service, and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? ...Then we are looking for you!
Build a career with a global company that has a supportive Leadership Team and great company culture. We are currently recruiting a Call Center Representative to be based in our Lisle, IL office for our Call Center Operations team.
This is a full-time phone-based role, so you must be a great communicator with sharp listening skills. We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Call Center Agent.
Role & Responsibilities:
- Deliver exceptional guest experience either over the phone or via email
- Process sales calls to close new individual sales for direct guest and travel advisors
- Answer detailed questions regarding various itineraries, ships, and land programs offered by Mayflower Cruises & Tours a division of the Scenic Group
- Accurately quote rates, promotions, and flights utilizing RightRez software and general information regarding the trip itineraries
- Follow sales techniques to close sales and maximize company revenue
- Effectively communicate and follow up with guests and travel advisors to collect payment
- Develop positive working relationships with various departments and staff
- Adhere to company policies and guidelines including attendance and workforce adherence
- Provide 5-star service at all times to our direct guests and travel advisor partners
- Other duties and responsibilities as assigned
Qualifications
- Positive, can-do attitude
- Excellent communicator with colleagues, leaders, direct guests & travel advisors
- Reliable and self-motivated
- Highly organized and able to prioritize assigned tasks for optimal use of time
- Able to work with minimal supervision
- A drive to deliver an excellent guest experience
- Exceptional problem-solving skills, accuracy, and a high attention to detail
- Quick learner with a desire to develop and grow within a collaborative team environment
- Team-oriented and results-driven
- Able to multi-task and handle projects in between calls
- Experience with travel sales is preferred
- Experience with RightRez flight software a plus
- Experience with Salesforce is a plus
- Experience with Centaur is a plus
For more information, please visit Mayflower Cruises and Tours website.
Job Summary
Full Time
$41k-52k (estimate)
04/09/2023
06/11/2024
mayflowercruisesandtours.com
Lisle, IL
50 - 100
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The job skills required for Call Center Representative include Call Center, Problem Solving, Listening, Promotion, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Step 3: View the best colleges and universities for Call Center Representative.
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