JOB DESCRIPTION, Loss Prevention Specialist

• Prevent loss and control shrink by performing loss prevention related activities and monitoring loss prevention related company policies and programs throughout the store.

• Deter and detect and apprehend those individuals' committing thefts or other crimes at store level.

• Assist in other areas related to Loss Prevention as required by the Area Loss Prevention Supervisor.

• Provide a safe and secure store environment for El Rio Grandes customers, associates, and vendors.

DUTIES AND RESPONSIBILITIES:
Shrink Control

• Compiles, submits, and communicates routine statistical data to the Area Loss Prevention office as required.

• Monitors the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures.

• Follows up on front-end exception report transactions as directed by the Area Loss Prevention Supervisor.

• Observe customers throughout the store to monitor shrink control, safety, and customer service.

• Apprehends shoplifters in accordance with state and local laws and company policy.

• Cooperates with and responds to requests by police departments, courts, and other public agencies under the direction of Area Loss Prevention and/or Corporate Council.

• Monitors the receiving area of the store and conducts delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures.

• Assists management in the performance of loss prevention related inspections.

• Responds to Electronic Article Surveillance alarms.

• Maintains the equipment related to loss prevention and physical security (e.g., the CCTV equipment, which is in the ceilings and throughout the store, the electronic article surveillance equipment located at the entry/exits and check stands, and the stores intrusion alarm system).

• Conducts store inspections/audits ensuring compliance to all policies related to shrink control and physical security. Documents all violations and advises store management and the Area Loss Prevention Supervisor.

• Conducts internal and vendor investigations at the direction of the Area Loss Prevention Supervisor.

• Performs other duties as assigned by the Area Loss Prevention Supervisor.

Safety & Food Safety

• Participates in the stores Safety Committee.

• Reports all incidents of unsafe associate conduct to store management and the Area Loss Prevention Supervisor.

• Reports all unsafe conditions to store management and the Area Loss Prevention Supervisor and takes immediate remedial action whenever an eminent safety hazard is present.

• Reports any deficiencies in basic food safety standards to store management and the Area Loss Prevention Supervisor and takes immediate remedial action whenever freshness or quality standards are not met.

Communication and Training

• Communicates with Management on all loss prevention issues.

• Train associates on loss prevention programs or policies as directed by the Area Loss Prevention Supervisor.

Other Duties:

• Develops trust, credibility and rapport with store management and store associates.

• Develops and maintains a good working relationship with local police, other law enforcement agencies and court personnel.

JOB REQUIREMENTS:

• Must be 20 years of age.

• Must have a High School education or equivalent, college degree preferred.

• Must pass a drug test.

• Subject to a criminal background check. Must not have any felony convictions or other convictions relating, in any way, to work which must be performed under this job description, including, but not limited to, sexual misconduct, inappropriate activity with a minor, theft, embezzlement, violence or other factors that might endanger its associates, customers, reputation, or assets.

• Ability to read, understand and interpret signs, shelf labels and date codes.

• Ability to follow written and oral instruction.

• Ability to perform simple mathematical calculations such as addition, subtraction, multiplication, and division to compile, submit, and communicate routine statistical data to the Area Loss Prevention office as required.

• Ability to cooperate and work as a part of a team.

• Ability to learn, understand and apply the information contained in company manuals, loss prevention policies and practices and apply them to store operations.

• Ability to handle confrontational situations and respond quickly to incidents as they occur.

• Must possess basic computer skills necessary to send and receive emails, their attachments, and access computer generated reports.

• Night and weekend work is required.

PHYSICAL ENVIRONMENT:

• Most work conducted in a normal retail setting containing a sales floor, departmental shops, offices, and backrooms.

• Requires frequent walking and standing.

• May be required to work outdoors when conducting an internal or external surveillance.

• May be exposed to heights, dust/and or airborne particles and limited space areas.

• May be required to travel between store locations.