The Outreach Administrator's responsibility is to review documents and systems based on returned mail and determine appropriate next steps.

Please note this job posting is for upcoming training classes in Rochester, NY. This position requires 10 days of onsite training. After successful completion of training, there is the opportunity to work remotely.

Pay and Benefits:

• Base rate $19.75/hr
• Quarterly Bonus opportunity up to 5% of your quarterly earnings
• $500 in referral incentives
• 401K with company match
• Paid accrued time off and 10 paid holidays
• Medical, Dental and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• A supportive environment with peers who share your passion for improving people's lives
• Career development and promotional opportunities

• Access, read and interpret data on Maximus and State processing systems.
• Review documents and systems based on returned mail to identify a new mailing address, determine if an outbound call is necessary, and determine if a notice needs to be mailed.
• Conduct outbound calls to enrollees to update case information based on returned mail.
• Respond and make best effort to resolve all caller inquiries and needs in assigned cases.
• Track and document all inquiries using the applicable systems.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution, as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Respond to all inquiries in a manner that is consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Meet key performance metrics.
• Responsible for adhering to established safety standards.
• Performs other duties as may be assigned by management.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
• Work is constantly performed in an office environment.

Minimum Requirements

• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to type and process material in an expeditious manner.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.
• Ability to follow instructions and perform repetitive tasks.
• Ability to learn new software programs.
• Previous experience with computers, phone systems, and headsets preferred.
• Previous experience in customer service preferred.
• Background in eligibility determination or a related field is preferred

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.