Position Purpose

The Sales Agent is the primary team member who builds relationships with our customers to peak interest and commitment to our community. Works as a team participant along with the office staff to ensure customer satisfaction and performs both social and administrative requirements of the sales and renewal process to achieve maximum occupancy.

Essential Duties

• Conducts tours of the community and vacant apartments for prospective residents 
• Processes incoming lease applications tracking all prospective tenants, and following up on all leads
• Ensures vacant apartment, model apartments, amenities, and tour path and presentable prior to touring the community
• Generates prospect traffic through various marketing platforms and works with referral sources to conduct property tours
• Maintains working relationship with prospective residents to assist in their leasing needs and manages follow ups to achieve the sale
• Prepares lease documentation and conduct lease signings
• Builds and maintains leasing files by collecting and verifying confidential documentation
• Audits lease applications and supporting documents and carefully qualifies applications based on the community rental qualification guidelines
• Updates multiple Customer Relationship Management (CRM) platforms to maintain accurate records of resident occupancy and leasing status
• Facilitates resident lease transitions (move ins, move outs, transfers, change of occupancy, etc.)
• Works with property management to shop competition and maintain up-to-date marketing information affecting the property’s market 
• Assist property management with preparation of sales and marketing plans
• Assist in achieving income and occupancy goals, prepare leasing reports, and comply with company policies and procedures and fair housing laws
• Provides excellent customer service, including following up on resident service requests.
• Conducts outreach activities to engage with current residents
• Attends and assists in setting up and hosting for resident functions and activities
• Supports office team will both administrative and customer service aspects of the property’s resident service’s requirements
• Maintains resident files and upholds community lease agreement by drafting and distributing necessary notices
• Other duties may be assigned

Minimum Requirements

Education and Experience

• High School Diploma or GED
• 1 years of Sales Experience
• Knowledge of the Yardi program preferred

Certificates and Licenses

• Valid driver’s license, auto insurance, and vehicle required with an acceptable driving record
• Maintains Fair Housing Certification

Knowledge, Skills, and Abilities 

• Strong organizational skills, sales operations and attention to detail, ability to multi-task
• Excellent communication skills, professional appearance, and demeanor
• Ability to use and understand Microsoft Outlook, Word, Excel, and the Internet at an intermediate level
• Intermediate math skills
• Ability to function effectively in a customer service and sales-oriented environment

Working conditions

Environment: ☒ Property 

Driving Requirements: ☒ Required to drive automotive vehicle or equipment

☒ Indoor and outdoor environment with exposure to the elements/temperature variations

☒ Exposure to weather-related temperature & humidity extremes

☒ Extended Hours

☒ Shift Rotation

Work Standards

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility (zone) and reporting violations or infractions to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement and offers suggestions to improve the property’s efficiency, profitability, and productivity.
• Keeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.

Physical Requirements 

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 50 pounds