Summary/Objective

The Ramp (Turnaround) Coordinator is responsible for the economic, punctual, and safe planning and execution of the various aircraft handling processes during the aircraft ground time. This includes the optimization of processes and procedures.

Coordinator remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility which may arise during the course of aircraft handling, as locally defined. Steers and controls the work routines with internal and external parties, including crews, and keeps track of vendors’ performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for coordinating Weight and Balance documentation with Lufthansa Global Load Control
• Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data
• Supervision of ramp functions.
• Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities.
• Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.
• Supervision of handling agents during all phases of aircraft.
• Loading/unloading, including checking on correct buildup/preparation of cargo – destined for bulk loading or in unit load devices.
• Ensure all cargo or luggage is properly tied down or secured in the compartments.
• Work very closely with ramp personnel and the airport station manager or deputy.
• Close coordination with gate, steering of boarding and de-boarding related passenger service processes.
• Secure the proper handling of Bag scan.
• Provide daily monitoring report to the Manager about handling performance, document delays and reasons.
• Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations.
• Support the development and modification of processes and procedures with the aim of improving quality, efficiency, and effectiveness.
• Be able to support or trouble shoot all station related processes.

Benefits: PTO, 401K, Health Insurance, Referral Rewards, Employee Discount (ADP)

Competencies

• Teamwork Orientation

• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership

Supervisory Responsibility

This position leads the ramp team.

Work Environment

This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position requires to work at the ramp area (expose to rain and different temperatures).

Physical Demands

This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work

This is a full-time or part-time position. Shifts could change at any time.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED.
• 1- 2 years’ experience in customer service at airport or similar entities.

Additional Eligibility Qualifications

• Experience in Ramp Supervision is required.
• Pass a background check.
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.