The Clinical Manager is responsible for managing, directing and assigning Clinical Supervisors to specific client populations and other duties as necessary for client management including care coordination, orientation, clinical quality initiatives, and other duties as required by contract and/or programs.

Essential Duties and Responsibilities:

• Provides clinical leadership and oversight to specific lines of business
• Partners with respective Business Development, Recruitment and Field Support leadership
• Leads and directs the office based quality management program in collaboration with business development
• Ensures appropriate plans of correction are developed, and monitors for completion
• Manages client and customer relationships through excellent customer service
• Partners with business development and recruiting teams to support appropriate levels of staffing for business lines with qualified and skilled caregivers
• Collaborates with Business Development partner on marketing and business decisions
• Engages caregivers in feedback discussions regarding their recommended development and job satisfaction
• Investigates caregiver and field staff concerns and issues, assesses job performance and provides coaching, counseling and disciplinary action when appropriate
• Leads and manages Clinical Supervisors, assessing performance and providing development opportunities based on Key Performance Indicators (KPls) and competencies
• In collaboration with the clinical and business development teams, analyzes issues and trends by following the Root Cause Analysis process
• Identifies process challenges and develops solutions for improvement
• Remains current with industry regulations including federal, state, local contract and program requirements
• Participates in corporate initiatives as needed
• Accountable to all federal, state, local contract and program, and Maxim requirements
• May serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the Governing Body to fulfill the role in the absence of the Administrator – Homecare Specific
• Performs other duties as assigned

Minimum Requirements:

• Active RN license required (states in which office and patients are located)
• A minimum of two years of home care experience, and at least one year of supervisory experience preferred
• Must meet all federal, state, local contract and program requirements, in addition to internal certifications and training, as required
• Experience in quality management and budget management preferred
• Excellent written and verbal communication skills preferred
• Demonstrated leadership skills, with experience in hiring, training and employee development preferred
• Experience in regulatory audits such as The Joint Commission and ACHC or other required contracts preferred
• Knowledge of Microsoft Office and computer literacy is required
• Proficiency in the English language required

Salary Details:

At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan
• Awards and recognition programs

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.