Overview

MaxHome is hiring a full-time Customer Service Coordinator to join our team in New Orleans, LA with average hourly income between $17.00 to $20.00 per hour based on skills and experience. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join one of the fastest growing remodeling companies in the Gulf Coast.

Are you looking to become part of a team that excels in delivering best-in-class services? Here at MaxHome, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding career. We value your hard work, integrity and dedication to make things better for our customers. When working with MaxHome, you’ll become part of a family that supports each other while disrupting the industry and giving back to our communities.

Who We Are: 

MaxHome is one of the most trusted and reputable home improvement companies in the area, serving New Orleans, Baton Rouge, Pensacola, Houston, and Mobile. Since 2006, the team at MaxHome has been committed to serve homeowners across Lousiana, Texas, and Alabama, delivering superior results and unmatched customer care at competitive prices. Our customers quickly notice a difference in the way we do business. We’re not just out to make a quick sale; we want to earn customers for life. Our mission statement, "Everybody Happy" applies to our employees, customers, and vendors- and has earned us the #3 top workplace recognition by Nola.com and valued partnerships with the nation's best retailers.

MaxHome environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. If you want to take your career to the next level, we here at MaxHome are ready to set you up for success.

Are you ready to join us? 

What We Can Offer You:

• Hourly base pay between $17.00/hr to $20.00/hr commensurate with skills and experience
• Hiring Immediately
• Paid time off and paid holidays, 401(k)
• Health, dental , vision, and supplemental insurance options
• Work with a team of talented, professional, and fun individuals who enjoy what they do 
• Annual company retreat

Responsibilities

As a Customer Service Coordinator you will perform administrative, office support, and customer service activities for the Production Department. 

What You'll Do: 

• Exceed customer expectations by providing MAXimum happiness to all internal and external clients
• Proactively seek out education on their career and communicate training needs to Operations manager
• Take and resolve all service calls for jobs more than 30 days from install date
• Assist dissatisfied customers by routing them to proper department for MAXimum Happiness, and completely resolve issues
• Produce weekly service reports from Lead Perfection. And Deliver to the Operations manager by close of business on every Friday
• Schedule subcontractors on an as needed basis.
• Schedule electrical circuits for all jobs with subs on an as needed basis
• Assist with plumbing repair calls to ensure the best possible outcome in a timely manner
• Call all customers who have submitted surveys with less than perfect scores to ensure that any complaints are corrected and that customers are completely satisfied, within 48 hours of receiving the survey
• Produce weekly reports on outstanding services to be scheduled to ensure proper procedures in field are being followed to ensure customer happiness

• Provide proactive feedback and suggestions to the company based on customer feedback, issues, and trends in order to help develop and implement systems and processes that will ultimately result in customer happiness and achievement of company goals

• Order service parts from various vendors as needed

• Proactive communication to Production Manager about current systems and trends for the development/improvement of current systems and installations

• Other duties as assigned

Qualifications

What You’ll Bring: 

• Exceptional, professional demeanor and communication skills
• Excellent computer and phone skills with attention to detail
• Providing customers an amazing experience over the phone
• Good organization and problem-solving skills
• Production, construction or remodeling experience is a plus
• Ability to work independently and adapting to change
• Ability to adapt and assist where and when needed to help accomplish departmental objectives

MaxHome provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.