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Position Purpose:
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Essential Duties and Responsibilities:
Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
Maintain a clean work area.
Review Front Office log daily.
Minimum Required Technical Skills
•Excellent people skills and possesses a positive, outgoing, and naturally curious personality. •Ability to work productively with other employees as part of a team.
•Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations. •Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.
Full Time
$29k-39k (estimate)
03/15/2024
06/11/2024
maverickhotelsandrestaurants.com
Chicago, IL