12 Call Center / Customer Service Representative Jobs in Escondido, CA
Mauzy Heating, Air & Solar is Hiring a Call Center / Customer Service Representative Near Escondido, CA
Mauzy Heating & Air looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team. Apply today to join our growing and dedicated service team!
Who Are We?
Mauzy Heating & Air is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business 55 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. If you are looking for a new opportunity, apply today!
What We Offer!
- Industry leading Benefits Package
- Medical, Dental & Vision Insurance
- Employee Discounts
- Career Growth Opportunities
- 1- Week Paid Vacation First Year
- 7-Paid Holidays
- 401(k) Matching, IRA
Responsibilities:
- Answer a high volume of incoming calls and respond to customer inquiries.
- Provide information about company services.
- Resolve customer complaints or concerns.
- Direct calls to appropriate departments or individuals
- Follow up on reviews positive and negative.
- Call customers to offer promotions.
- Collaborate with management to resolve complaints.
Qualifications:
- 2 years of Customer Service Experience
- 2 years of Call Center Experience
- Analytical and Problem-Solving Skills
- Multitasking and Organizational Skills
- Attentiveness and Patience
- Time-Management Skills
Pay Transparency:
The starting rate for this opportunity ranges from $18-$22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
Work setting:
- Call center
- In-person
Experience:
- Customer Service / Call Center: 3 years (Preferred)
Ability to Commute:
- Escondido, CA (Required)
Ability to Relocate:
- Escondido, CA: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Business Services
$41k-55k (estimate)
04/28/2024
08/24/2024
The job skills required for Call Center / Customer Service Representative include Customer Service, Call Center, Problem Solving, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center / Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center / Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center / Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center / Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center / Customer Service Representative. You can explore the career advancement for a Call Center / Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
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Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
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Mental health techs must be flexible, adaptable, and able to think quickly.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
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Mental health technicians are at the forefront of a rewarding field.
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Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
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They may also be called psychiatric techs, mental health aides, or psychiatric aides.
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Ability to meet established customer service requirements.
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Step 3: View the best colleges and universities for Call Center Customer Service Representative.
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