ROLE DESCRIPTION :

As a Customer service representative with Matt Knizner Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS :

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS :

• Hourly pay plus commission / bonus
• Growth potential / Opportunity for advancement within my office
• Paid time off (vacation and personal / sick days)
• Health benefits
• Valuable career-building experience

Last updated : 2024-05-11