Main Duties & Responsibilities:

• Create invoices and billing materials for orders packed during all shifts and send out to customers.

• Correct orders that 2nd shift was unable to pack due to errors with addresses (mainly nu orders and web orders)

• Invoice Credit Card orders and charge Credit Card on file

• Contact Customer Service Department regarding declined Credit Cards

• Ensure that all Credit Card orders are charged and ready to ship

• Process CC refunds for credit memos

Qualification Requirements:

• High School Diploma or equivalent

• Strong communication, including writing, speaking and active listening

• Great customer service skills, including interpersonal conversation, patience and empathy

• Good problem-solving and critical thinking skills

• In-depth knowledge of industry best practices

• Basic math

• Organization, time management and prioritization abilities

• Effective computer skills and ability to use Google suite/Microsoft Office.