About the role

This is an opportunity to own and elevate our office experience at our NYC headquarters. The ideal Office Manager is a team player with exceptional communication and organization skills, meticulous attention to detail and creative problem-solving skills. Daily responsibilities include overseeing the administration of the office and interfacing with guests, vendors, and building management. We are looking for someone with strong experience working with teams in a fast-paced environment and the ability to create an exceptional office experience for our employees.

The impact you will have

• Serve as the main point of contact for logistics of the NYC office – including occasional facilities issues, vendor management, catering, office supply ordering, etc
• Walk the office daily and coordinate resolution of any facility, equipment or cleaning issues with our vendors
• Hold our vendors accountable to a high standard of quick resolutions, functioning equipment and cleanliness
• Personally assist with occasional time-sensitive office situations while waiting for an expert vendor to arrive and solve
• Monitor office vendors and their work when vendors are on site
• Proactively manage office-wide communication, and resolve and respond to all inquiries from employees, guests and vendors
• Maintain all office keys and key duplicates
• Prepare, receive, sort, and distribute mail/packages; schedule package pickups
• Order and stock kitchen shelves with items requested by employee population, maintain kitchen equipment, and maintain staff refrigerators (clean out when necessary)
• Coordinate with the Operations and People teams to assist with new hire onboarding logistics (including granting office access and purchasing necessary on-site equipment, etc.)
• Own the NYC Office page in our company wiki
• Supervise calendar of expected visitors through our visitor management system; you will be positioned at reception to greet and assist visitors when they arrive at the office
• Perform other related duties as assigned or requested as well as special projects

Minimum Qualifications

• 3 years of office or facilities management experience 
• Experience working with facilities vendors
• A strong team player, who thrives in a collaborative setting and works well in a fast paced environment, poised and able to work with individuals at all levels of the organization
• Proactive, positive and personable with excellent communication skills and an upbeat, “can do” attitude; willing to take initiative with confidence
• Resilient, with ability to manage multiple tasks and manage competing priorities
• Advanced proficiency with Gmail, Google Calendar, Slack, as well as key applications such as Notion, Zoom, and Asana; working knowledge of office equipment
• Creative and committed to elevating the in-office experience through continuous office community development
• This position is not remote and requires an individual to be in the office full time

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.