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**Customer Service Specialist**
at Material Bank Boca Raton *or the 'About Material Bank' section below.*
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Material Bank is the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Material Bank connects design professionals to hundreds of leading manufacturers through facilitating brand discovery, rep engagement, and material sampling. Our business is highly transformative and growing rapidly.
Samplize is revolutionizing the way the world samples paint. Offering large-scale, peel and stick paint samples from the top brands Benjamin Moore, Sherwin-Williams, Farrow & Ball, and PPG Recently acquired by Material Bank, and positioned for major scale.
Together, as we rapidly expand globally, we are looking to grow a centralized customer services team that offers world class support to our users. We are seeking Customer Service Specialists who are passionate, talented, and who are willing to go the extra mile to wow our customers.
**What you'll do:**
* Go the extra mile to wow customers in each interaction by providing high level and prompt responses to customers through multiple channels (chat, email, text)
* Identify customer needs and help customers use specific features
* Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
* Build sustainable relationships of trust through open and interactive communication
* Follow communication procedures, guidelines, and policies
* Follow communication procedures, guidelines and policies
**What you'll bring:**
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility in shift schedule as required
* High school diploma or equivalent
**About Material Bank**
Material Bank is the worlds largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.
Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).
Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.
Connect with us and discover your career at Material Bank.
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*Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law .*
Full Time
$45k-56k (estimate)
04/28/2024
05/15/2024
materialbank.com
NY
25 - 50
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.