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We are searching for an experienced Technical Support Agent at our Sun Mountain facility.
Primary Duties and Responsibilities:
SUMMARY OF POSITION
Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA ShieldThis position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.
SPECIFIC TASK DESCRIPTION
POSITION SPECIFICATIONS
EDUCATION:
High School Diploma or GED required
IT Degree preferred
MTA Helpdesk, ITF, A , Net , MCP, MCSE or CCNA Certification preferred
WORK EXPERIENCE:
Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential.
JOB QUALIFICATIONS (Knowledge, Skills, Abilities):
*full (PDF) job description available upon request*
Employment Type: Full - Time
Compensation Type: Hourly Wage
Full Time
$56k-71k (estimate)
03/22/2024
05/08/2024
mtasolutions.com
Palmer, AK
200 - 500
The job skills required for Technical Support Agent include Technical Support, Problem Solving, Analysis, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Agent positions, which can be used as a reference in future career path planning. As a Technical Support Agent, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Agent. You can explore the career advancement for a Technical Support Agent below and select your interested title to get hiring information.