Business and Encompass Systems Analyst

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on February 15, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Business and Encompass Systems Analyst role in the HomeOwnership Systems and Technology department at MassHousing is a high visibility, high impact role with broad scope across the single-family business line. Projects will address Business Development, Underwriting, Production, and Servicing needs. A high capacity for attaining new business knowledge and understanding complex business problems is critical to success in this role. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. The role requires facility with data and data concepts and may require querying databases directly and/or report creation using the Cognos report writing platform. The role will document and analyze business processes and propose process improvements. The role will also require administration of single-family software platforms and act as a point of contact for systems issues and service requests.

This position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing single-family lending and to contribute to the social impact of that work. The best candidate, in addition to being technically qualified, is ambitious, articulate, charismatic, creative, curious, and organized, and they can engage respectfully, effectively, and independently with senior and executive level staff. A proven history of problem-solving and critical thought is essential.

Specific Duties and Responsibilities

• Learn the business of affordable housing single-family lending to enhance contribution to projects.
• Lead business process improvement projects.
• Have a firm understanding of critical systems and their integrations.
• Define application and/or procedural problems by conferring with users to evaluate current processes and procedures.
• Provide Cognos report writing, and data analysis using MS tools.
• Manage and document all systems configuration changes in adherence to Change Management Policy.
• Serve as central point of contact for internal and external service requests.
• Produce high quality analytic work including reports, dashboards, trend analysis, etc.
• Provide lifecycle support for existing workflows projects.
• Administer and maintain single-family software programs.
• Perform other duties as assigned.

Knowledge, Skills and Abilities Required

• Cognos BI reporting or similar.
• SQL or similar.
• IBM Blueworks or similar.
• Ability to create high-quality documentation using Microsoft Office tools.
• Comfortable with leading group meetings and conducting training sessions.
• Excellent written and verbal communication.
• Interpersonal skills and outgoing personality.
• Critical thinking and problem solving.

Minimum Education and Training

• Bachelor's degree in Business, a technical discipline, or related fields.
• 2-4 Years experience with Encompass Settings.
• At least 5 years mortgage industry experience.
• At least 2 years of related customer service experience.
• 3-5 years of data analysis experience.
• Experience with Encompass integrations including TPO Connect, Consumer Connect, AIQ, and other ICE Network services preferred.
• 5-10 years relevant work experience with increasing levels of responsibility.
• Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint.

Salary Range: $84,875 to $110,338

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

Customer Service Analyst

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on February 20, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Customer Service Analyst is responsible for responding to all verbal and written inquiries related to the residential mortgage loans in the MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. To achieve this objective, the Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the HomeOwnership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements.

Specific Duties and Responsibilities

• Responsible for providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation (if applicable).
• Expected to assist the Senior Customer Service Specialist (Specialist) with other tasks as needed and to work closely with the Specialist on any requests that require in-depth review and/or the involvement of other HOSO areas.
• Required to apprise the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.

Knowledge, Skills and Abilities Required

• Strong technical and analytical skills.
• Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests.
• Strong organizational skills and the ability to prioritize and work independently.
• In-depth understanding of RESPA requirements may be required.
• Working knowledge of MS Word, Excel.

Minimum Education and Training

• Bachelor's degree in business, finance preferred or equivalent experience
• One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis

Salary Range: $56,037 to $70,046

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

Software Architect

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on February 13, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $30 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Software Architect is responsible for designing and implementing complex applications and systems integrations, solving challenging technical problems, managing software developers, and maintaining highly secure, performant, and reliable software systems.

The Software Architect makes high-level design decisions for individual systems and sets technical standards across the Systems Development department to deliver consistent quality across software projects. They design and develop software systems to meet both business and technical requirements. They are knowledgeable about current and emerging technologies, and they ensure agency systems keep pace with development of technologies, standards, and best practices.

The Software Architect is an expert technical resource for information about agency software systems, data management, application architecture, and security. In coordination with the development team, they produce and maintain documentation for applications, standards, and procedures. They diagnose and resolve issues with code, data, configuration, and infrastructure to support highly available production systems.

As a member of the IT management team, the Software Architect contributes actively by demonstrating passion for leadership, a willingness to manage day-to-day activities, plan and prioritize multiple projects, develop staff members, nurture innovation and encourage continuous improvement.

The Software Architect is a problem solver, leader, and hands-on developer.

Specific Duties and Responsibilities

• Work closely with the Manager of Systems Development to set technical direction for the department.
• Evaluate and recommend technologies, solutions, and products to meet agency and IT objectives.
• Provide technical direction and leadership to development teams on multiple projects.
• Manage staff, including project oversight, workload management, staff development, and annual performance reviews.
• Design and implement complex software systems to meet business requirements.
• Collaborate with development and operations teams to ensure systems are secure, reliable, and maintainable.
• Shepherd system changes from conception to production.
• Troubleshoot and resolve system issues.
• Develop and maintain standards, procedures, and technical documentation.
• Stay up to date with emerging trends and technologies in software development.

Knowledge, Skills and Abilities Required

• Experience architecting and implementing mission-critical systems with .NET and SQL Server.
• Proven ability to design and build web applications and systems integrations in Azure Cloud PaaS.
• Excellent programming skills, including C#, SQL, JavaScript, and PowerShell.
• Strong experience with ASP.NET MVC and Web Forms. Knowledge of Blazor a plus.
• Experience with one or more JavaScript frameworks such as Angular, React, or Vue.
• Experience with Azure DevOps for scrum, version control, CI, and CD.
• Demonstrated ability to lead and mentor development teams.
• Prior management experience of software development teams.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure with multiple deadlines and changing priorities.
• Must be ambitious, curious, well organized, and comfortable with a long "to do" list.
• Experience with Power Platform a plus.
• Familiarity with affordable housing, mortgage lending, and/or real estate a plus.

Minimum Education and Training

• Bachelor’s degree in computer science or related field, or an equivalent combination of education and work experience required.
• 4 years of experience in software development.
• 2 years of experience in software architecture.

Salary Range: $114,710 to $149,123

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer