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Massanutten Resort
Job Summary
The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Required
Customer service, problem-solving, and general computer skills
Preferred
Prior customer service/guest relations experience and previous hotel/resort work experience
Knowledge of local area and attractions
Typical Schedule
Days:
Varies, including weekends
Hours:
Varies, including evenings
Core Responsibilities
For more information, contact Ana at 540-289-4939.
Part Time
$31k-41k (estimate)
05/02/2024
07/01/2024
massresort.com
Mcgaheysville, VA
100 - 200