Massage Heights is a leading U.S. and Canadian chain of massage and skincare retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members and guests’ wellness goals through providing therapeutic and healing services.

Massage Heights Decatur is seeking a Spa Director that reports directly to the owner and manages the daily operations of the Retreat. The essential duties and responsibilities of the Retreat Director are to lead the team in member acquisition, ensure exceptional guest service and build team member culture. This position is responsible for achieving retreat goals, employee, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Key Responsibilities

. Meeting sales goals, Sales Operations, and Business Development skills.

. Build referral partner relationships to include local Physicians, Hospitals, Local Businesses and Community

· Adhere and align the team and Retreat to our brand values and standards. Meeting sales goals,

· Achieve Retreat goals regarding membership sales and retention.

· Supporting and train the brand’s mission, core values and standards.

· Directly supervise and be accountable for all aspects of retreat operations.

· Accountable for driving revenue and profitability through inventory management and consistency through services.

· Recruit, hire, train, develop and retain employees.

· Participate in all corporate initiatives including monthly calls, training, and other culture programs.

· Create and manage team member schedules for optimal retreat performance.

· Set individual team member goals, retreat goals; create plans and convert plans into action to meet and exceed goals.

· Plan, prepare and execute events to promote Massage Heights in your area.

· Conduct the necessary marketing activities to drive leads.

· Develop partnerships with local businesses in your area.

Qualifications

• Minimum 1 year membership-based service and/or retail management experience.
• Experience managing hourly wage employees.
• Self-starter with strong leadership, organization, communication, and interpersonal skills.
• Able to build and sustain a positive employee culture.
• Experience in training, coaching, and conflict resolution.
• Working knowledge of computers and standard software.
• Financial and P&L experience.
• Available to work weekends and evenings.
• Ability to effectively interface with a wide range of potential customers and all levels of personnel while demonstrating patience, persistence and flexibility.
• Effective problem solving and basic marketing skills required.
• Highly motivated, results oriented.
• Excellent telephone etiquette & communication skills.
• Analytical, problem solving and organizational/time management skills.

Preferred Qualifications

· Practical knowledge working with Zenoti or other Spa POS software systems.

· Understanding of spa environment and massage and skincare services.

· Experience working in a franchise model.

What We Offer:

· Benefits include (Specific benefits listed here i.e., health, dental, reimbursement on license renewal etc.)

· Compensation (Specific compensation listed here i.e., hourly pay, commission, bonuses etc.)

· Culture (Specific things to the team i.e., breakroom snacks, monthly service for FT staff, lunch and learn workshops etc.)

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person