***COVER LETTER IS REQUIRED TO BE CONSIDERED FOR THIS POSITION***

We are in search of team members who embody qualities such as outgoingness, friendliness, positivity, and kindness. Our ideal candidates should excel in a competitive sales setting, relish hard work, and embrace a sense of enjoyment in their tasks. (We firmly believe in infusing enjoyment into our work.) Our Retreat is a source of pride for us, and we are dedicated to surpassing the expectations of both our Guests and fellow Team Members.

Responsibilities:

• Greet Guests and Members with warm, welcoming, and positive energy
• Present/sell membership programs to new Guests
• Answer phones with fantastic phone etiquette, including upbeat tone and articulation
• Maintain a mature temperament
• Build rapport with Guest and Members while waiting in lobby
• Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system
• Retain Members by providing an excellent client experience
• Work efficiently in a fast-paced environment

Requirements:

• Must have reliable transportation
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have the flexibility to work a non-traditional schedule
• Must have the ability to multi-task

You Can Look Forward To:

• Steady flow on Guests and Members every day – this means building rewarding relationships and opportunities to help others.
• Flexible hours
• Professional AND fun environment
• Leadership and growth opportunities
• FREE massages and facials*
• Comfortable and relaxed uniform
• Paid Time Off*
• Discounts on services and products
• Monthly Bonuses*
• Hourly rate commissions
• Team / Group get togethers / outings

As a member of the Front Desk team at Massage Heights, your role will revolve around providing a top-tier, Five-Star experience to our valued Guests. Your responsibilities will encompass a variety of tasks, including assisting Guests with their treatment plans, scheduling appointments, promoting memberships to both new and returning visitors, overseeing check-ins and check-outs for our members' services, fostering strong relationships with both Guests and fellow Team Members, and upholding a pristine and health-conscious atmosphere for all. You'll collaborate closely with your colleagues on the Front Desk, as well as with our skilled Massage and Skin Therapists, and your dedicated Leadership team.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 25 – 32 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Travel requirement:

• No travel

Application Question(s):

• Do you have open availability, if no, what is your availability?

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: In person