Overview

The Field Operations Trainer for the Southwest market is responsible for coordinating with the field operations team to develop and deliver trainings to franchisees. This role reports to the Director of Field Operations within the Trainer’s assigned market with a dotted line to the Director of Learning & Development.

Essential Functions

• Assist Corporate L&D Team to develop and update required and optional trainings for franchisees, including new franchisee, successor franchisee, sales, and other similar trainings that effectively communicate Massage Envy brand standards and other important information to promote the Massage Envy brand and support consistency among franchised locations. 
• Deliver trainings to franchisees while consistently presenting clear communication that franchisees are solely responsible for the day-to-day operations of their franchised locations including all employment matters.
• Work with VP of Field Operations, Director of Field Operations, and the Massage Envy Corporate Learning & Development team to identify effective learning solutions.
• Manage and communicate a regularly scheduled training calendar to assigned field members.
• Provide ongoing analysis of training effectiveness.
• Consistently relay field training needs to the Massage Envy Corporate L&D Team.
• Participates in Annual Franchise Conference and other corporate meetings as assigned.
• Ad-hoc projects, special requests and other duties as assigned.

Education, Experience, and Skills Required

• Bachelor's Degree or equivalent work experience
• Minimum 3-5 years of experience in operations or employee learning & development
• Knowledge of training delivery and instructional design
• Strong project management skills
• Ability to travel as required to visit franchised locations, conduct trainings in market, and/or other business necessities (up to 75%)
• Strong communication and relationship skills
• Solid coaching & consulting skills which deliver measurable results.
• Manages priorities and time efficiently.
• Experience as a sales trainer/facilitator.
• Ability to influence and inspire others.
• Takes initiative with ability to work well under pressure.
• Outstanding interpersonal and partnering skills.
• Proficient in MS applications including Word, Excel, PowerPoint, and

Massage Envy Franchise LLC Benefits 

This is a Remote position. You must live within the market.

In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!

Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. 

Telecommute

Remote Type