SC Operations Training – Maintains a proficient understanding of all tasks within the Supply Chain Operations department areas (Central Supply, Distribution, and Receiving). Develops and delivers a comprehensive training program to equip our SC Operation’s team members with the necessary skills and knowledge to excel in their roles. The role designs and develops curriculum content tailored to the specific needs of our various departments, ensuring comprehensive coverage of SC Operation processes, policies, and customer service techniques. Ensures that the SC Operations Team members are proficient in handling all task related to the individual role with excellent customer service. This role will oversee quality assurance measures, regularly evaluating training effectiveness and implementing improvements as necessary. Essential Job Statements Develops and delivers training to existing team members and all new hires, to ensure operations maintain high quality service. Conducts training needs assessments across the various departments to identify gaps in efficiency and develop curriculum content to improve/close those gaps. Implements quality assurance measures to monitor efficiencies and review effectiveness of training programs. Collaborates with managers and supervisors to communicate ongoing shift responsibilities and accountabilities to the SC Operation process. Facilitates training through various methods including, classroom instruction, virtual training and on the job coaching. Maintains all training documentation and records including schedules, attendance, and quality assurance checklists. Stays updated on policy changes throughout the organization to educate and update leaders and team members as needed. Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system. Patient Population Not applicable to this position. Employment Qualifications Required Education: High School Diploma or GED Preferred Education: Associate’s degree in related field (Business, Healthcare operations, etc.) Licensure/Certification Required: N/A Licensure/Certification Preferred: CPIM, CSCP, CTSC, or CLTD Minimum Qualifications Years and Type of Required Experience 5 years of Warehouse, distribution, manufacturing, or supply chain logistics experience. 1 year experience in delivering training, implementing operational change, or program coordination preferred. Other Knowledge, Skills and Abilities Required: Discretion in the proper handling of confidential information. Intermediate proficiency with Microsoft Office Suite Cultural Responsiveness Demonstrate an ongoing commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Other Knowledge, Skills and Abilities Preferred: Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Lifting/ Carrying (100 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Acuity – near, Acuity – far Hazards: Mental/Sensory – Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Critical Thinking Emotional: Fast pace environment, Adaptable and flexible to frequent change, Must maintain constructive working relationships, Handle stressful situations well Workday Day (United States of America) EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.