Department: Student Accounts

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. The person in this position will provide administrative services supporting student accounts and enrollment services functions. Additionally, they will perform Enrollment Services and/or Student Account transactions, reviewing and analyzing data, preparing reports, responding to inquiries, compiling data and assisting students, potential students, faculty, staff and the general public.

Key Responsibilities and Duties:

• Provide front-line customer service for both internal and external college constituents;
• Process student payments;
• Assist with the general registration process, including early registration and special registrations on evenings and weekends;
• Process and document all communications to applicants in person, via telephone, fax, e-mail and/or post;
• Respond to inquiries regarding degree and course offerings, schedules, and enrollments;
• Monitor and maintain the confidentiality of student records;
• Enter and update student information and course schedules in computer database(s); produce lists and reports as required; analyze data for accuracy and logic; assist in monitoring information systems functions and processes;
• Cross-train on Enrollment Services procedures, such as admissions, student accounts, and registration;
• Assist in training of other staff;
• Assist with student outreach regarding health insurance, student refunds, outstanding balances, and other projects as needed.

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Must be personable with a professional approach to customer service and a demonstrated ability to multi-task with efficiency and attention to detail;
• High-level keyboarding and computer skills are required;
• Ability to work collaboratively and exercise good judgment;
• Excellent interpersonal, verbal and written communications skills;
• Demonstrated experience with computerized office systems, including; Microsoft Office applications such as Word, Access, Excel, Outlook, etc.;
• Ability to multi-task and work effectively in a fast-paced environment, independently and with a team;
• Flexibility to work occasional evenings and weekends;
• Functional experience with PeopleSoft desired;
• Ability to respond to difficult situations diplomatically;
• Knowledge of (FERPA) Family Educational Rights and Privacy Act; Understanding of higher ed policies and procedures; especially involving student accounts, financial aid, and registration.

Additional Information:

Salary Range: -AFSCME Unit I Grade 15 Step 1 $47,338.98 annually. Appointments from outside the bargaining unit begin at Step 1 of the range.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Telework option depending on the role/department
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: Please find the link to the Commonwealth of Massachusetts Human Resources Division Classification Specification for the position,
https://www.mass.edu/forfacstaff/classificationspecs/home.asp.

Application Deadline: November 19, 2023, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.