Position Title: Neighborhood Assistant Hours 7:00am-3:00pm Tuesday-Thursdays (7.5hours a day)

 Assistant FLSA Status: NONEXEMPT

Department: Keystone Center

Supervisor Title: Director of Keystone Center

I. POSITION OBJECTIVE
The Neighborhood Assistant will provide clerical and resident care support as assigned.
Masonic Village at Burlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all our job descriptions.
Hospitality Promises
• We greet residents, employees, and guests warmly, by name, and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee, and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees, and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

II. ESSENTIAL FUNCTIONS
• Assists in maintaining a clinical chart with information that is current, accurate, easily retrievable, and readily available for each resident on the unit. Provides technical/secretarial support according to the current task list. Assists with training of new staff. Assists with the maintenance of procedural manuals. Provides support to peers as necessary due to absences.
• Supports compliance with regulatory agencies and facility policy by assuring a display of required postings and by completing quantitative chart audits. Accurately codes diagnoses as necessary for reimbursement and to provide an accurate diagnostic database.
• Processes information upon resident admission, transfer, discharge, and death.
• Releases information in accordance with established legal guidelines, HIPPA regulations, and Masonic Charity Foundation’s policies to residents, family members, insurance companies, health care facilities, etc., in a prompt and courteous manner. Maintains statistics and monitors trends as requested.
• Maintains personal competence by reading and attending educational programs and meetings as required or requested.
• Assists with resident transfers and care within the scope of CNA certification as required.
• Provides routine maintenance of medical equipment as assigned.
• Greets all visitors and residents on admission and assists with needs as they arise.
• Faxes and scans all medical records as appropriate.
Neighborhood Assistant Keystone Center 2023

JOB/ POSITION DESCRIPTION
• Prepares and/or schedules lab, X-ray, medical appointments as needed.
• Schedules salon appts and assists with transfer as requested.
• Responds to call bells.
• Assist with meals/tray delivery.
• Ensures discharge paperwork is ready.
• Escorts discharged residents to vehicles.
• Collects linens/personal belongings of residents discharged to the hospital.
• Places work orders for the neighborhood, including room turnovers.
• Makes room ready for new admissions.

III. OTHER JOB FUNCTIONS
• Performs specific work duties and responsibilities as assigned by supervisor.

IV. KNOWLEDGE / EXPERIENCE REQUIREMENTS
•Covid vaccination highly recommended; Flu vaccine required, both in accordance with the CDC guidelines.

 • Must be comfortable working with COVID-positive patients.

V. LICENSES/ CERTIFICATIONS
• Current Nursing Assistant certification required.

VI. PHYSICAL & ENVIRONMENTAL JOB REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste of smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more with the appropriate life equipment.
• Ability to read and write in English.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

JOB/ POSITION DESCRIPTION
The noise level in the work environment is usually moderate.