Technical Support Job Description

Reports to IT Director

The Technical Support will help the IT Director oversee the development, implementation, and use of technology throughout Mason Classical Academy, working closely with advocacy staff to assess and address staff, faculty, and student needs. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology. Other principal working relationships include the executive staff, all system users, and vendors and consultants.

Primary Duties and Responsibilities:

1. Manage the telecommunications infrastructure including the Wireless network.

2. Install, configure and troubleshoot switches and routers to ensure optimal network performance and redundancy.

3. Troubleshoot and support the VoIP network environment.

4. Work on the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, security systems, A/V equipment, and peripherals.

5. Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.

6. Provision of end-user services, including help desk and technical support services.

7. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

8. Maintain records and inventory of IT systems, including user manuals/guides, help desk requests and equipment history, system and site schematics as needed.

9. Ensure special events, such as dances, music performances, fundraisers, etc., are supported with necessary technology needs.

10. Work with the district IT Department for technology related issues and testing.

11. Troubleshoot areas of technology concerns and problems and address accordingly.

12. Support MCA’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

13. Other duties assigned as necessary.

Job Requirements:

1. This position is a full time, year-round position. Hours are 7:30am-4:00pm Monday-Friday, with the understanding that additional workdays and hours maybe required as needed.

2. Skilled at identifying and evaluating new technological developments and gauging their appropriateness.

3. Ability to communicate and present to all levels of management.

4. Strong problem solving skills.

5. Local Area Networks, including servers, switches, routers, firewalls

6. PC and laptop repair

7. Wireless systems

8. Microsoft Operating Systems and server applications including AD, DHCP, DNS, DPM, anti-virus, and Office Application Suites (MS-Office)

9. Audio/Video systems

10. Security and camera systems

11. Telecommunications, including VoIP phones

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person