Basic Function:

The Associate Director of Operations is a full-time position within the Office of Global Education. The Associate Director plays a critical role in manage general operations of the department and support the Associate Provost in the new program development and global initiatives geared to increase revenues.

Essential Functions and Responsibilities:

• As a direct report to the Associate Provost (AP) for Global Education, assists in related tasks and is supportive of all responsibilities in this area.
• Responsible for planning and coordinating events and activities for the international students by working closely with campus partners including admission office, academic departments, facility managers, catering, housing, public safety, college communications, and other departments as needed.
• Develops external community and vendor relationships as they related to operations.
• Manages housing, classroom and transportation needs of international students.
• Manages the day-to-day operations and logistics of international programs
• Assists in the daily operations of the office as it applies to budgetary, enrollment, and other areas.
• Maintains a strong relationship and work cooperatively with internationally focused counterparts on campus.
• Identifies and manages prospective practicum employers/places relevant to students’ academic goals and develop the list of opportunities and contact information.
• Collaborates with academic/industrial administrators to identify, define, and meet student practicum needs, goals and objectives.
• Administers personnel functions of the department including recruiting, training, scheduling, supervising, and processing contracts.
• Captures, tracks, and reports revenue and expenses, determines appropriate procedures for accounting record preparation.
• Provides students, clients, partners and co-workers with the highest level of service excellence and professionalism so as to enhance retention and provide growth for the department.
• Updates and organizes all forms, documents and files as needed.
• Assists problem solving across the organization.
• Drives department vehicles when necessary.
• Performs other related duties as assigned.

Required Qualifications

• A Bachelor’s degree in higher education, student affairs or an equivalent combination of education and experience to demonstrate core competencies
• Minimum three (3) years of experience in student services, international programs, and/or practicum/internship placement
• Proven personnel management experience, project management skills, and new partnership development ability.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Strong knowledge of global education, corporate training, and adult education.
• Attention to detail and organizational skills to manage application records and documentation.
• Cultural sensitivity and the ability to foster a welcoming atmosphere for international students.
• Valid driver’s license and a clean driving record
• Available to work flexible day, evening, and weekend hours
• Strong technology skills and ability to utilize software to provide effective student service

Preferred Qualifications

• A Master’s degree in an area such as intercultural communication, foreign languages, education, international higher education, higher education experience, international relations, global studies, or related fields
• Five (5) years of experience in student services, international programs, and/or practicum/internship placement
• Knowledge of international education systems, visas, and immigration regulations
• Proficiency in foreign languages is a plus.

Physical Demands

• Ability to lift up to 30 lbs.
• Ability to occasionally sit for long periods of time.
• Drive a university van for student curricular/extracurricular activities

Must be detail-oriented with strong customer/client service skills, able to communicate clearly and effectively, able to work independently with minimal supervision; and, able to work on various large projects simultaneously. Strong administrative skills.