1 Seton House Intake/Outreach Coordinator Job in Rosemead, CA
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Maryvale is Hiring a Seton House Intake/Outreach Coordinator Near Rosemead, CA
JOB CATEGORY: Family Housing Program
TITLE: Intake/Outreach Coordinator
STATUS: Non-Exempt
REPORTS TO: Seton House Program Manager
REPORTING STAFF: None
SALARY: $25-30/Hour
JOB SUMMARY:
Working under the direct supervision of the Program Manager, the Intake/Outreach Coordinator is responsible for all aspects of resident intake and community outreach efforts. The coordinator will oversee the intake procedure of all incoming residents which involves capturing basic client data upon entry into the program and completing personal assessments of incoming residents. In addition to intake procedures, the coordinator will also be active in the community by gathering information relevant to services needed for the residents to achieve program goals. The individual fulfilling this position must be capable of independent thinking and action while representing the policies, priorities, and values of Maryvale at all times. This individual will work in collaboration with other program/department manager/directors to ensure effective communication and integration of services. The individual in this position will be evaluated on his/her skills and conduct as they apply to the Mission, Vision, and Values of the Agency.
ESSENTIAL JOB DUTIES:
- Demonstrate a passion and commitment for the Mission, Vision, and Vincentian Core Values of Maryvale and the Daughters of Charity.
- Create an atmosphere of enthusiasm and energetic commitment and serve as a role model in carrying out the Mission.
- Promote and support the attitudes, behaviors, knowledge, and skills necessary to work respectfully and effectively with each other as well as demonstrate the ability to address the needs of the children and families Maryvale serves.
- Follow the Trauma Informed Care philosophy when supporting and addressing the needs of the children and families Maryvale serves.
- Utilize Trauma Informed Care approach in recognizing the presence of trauma symptoms and acknowledge the role that trauma has played in the lives of the clients/residents.
- Assist in the healing process by developing appropriate RICH® (Respect, Information, Connection and Hope) relationships with those served.
- Follow Universal Precautions when exposed to blood and body fluids.
- Follow Occupational Safety Health Administration (OSHA) regulations pertaining to safety and the use of equipment/machinery.
- Administrative
- Under the direction of the Family Housing Program Manager, the Intake/Outreach Coordinator will be responsible for ensuring all client intake information is accurately captured, and input into the system.
- Provide reports as directed on the number and type of inquiries/referrals/intake.
- Record and monitor all leads and referrals to the program.
- Communicate with various community programs via telephone, fax, and email in a professional and courteous manner.
- Accurately notate resident files with updates from community linkages.
- Assist case management with community referrals for residents.
- Ensure all intake packets are assembled completely and accurately prior to residents arriving at the program.
- Program
- Responsible for connecting the program with the surrounding community.
- Capture family intake and exit planning process to ensure guidelines of the program are being followed.
- Administer client history intake assessments for residents.
- Responsible for ensuring the timely preparation and submission of reports related to the Family Housing program when requested.
- Build and maintain healthy, productive professional relationships with residents. Set and observe appropriate boundaries, safeguard client confidentiality.
- Build and maintain professional relationships with various community organizations.
- Work with Program Manager to identify community agencies and community events to communicate program offerings.
- Coordinate outreach activities including attendance at related events distributing information collateral and delivering presentations focused on Family Housing.
- Collaborate with community partners for linkage to resources for the residents.
- Ensure screenings, linkage for services, health insurance and assistance eligibility, and follow-up for other needed services are completed in a timely manner.
- Occasionally attend community resource meetings directly related to Maryvale’s service areas.
- Have open and constant communication with case management to be knowledgeable of community services the residents may benefit from.
When transporting the children of the Seton House program:
- Ensure that children assigned to his/her/their care are always visually supervised.
- Communicate immediately with supervisor and/or Director regarding concerns or questions.
- Exhibit compassionate service, utilizing patience and empathy.
- Use common sense and good judgement to act in accordance with Maryvale policy and procedure. Problem solve and make sound judgments in all areas affecting the care and supervision of the children.
- When necessary, call for assistance and respond to emergency situations accordingly.
- Provide for the safe transportation of children to and from home, school, and other activities including but not limited to: Emergencies, After-School activities, and Field Trips.
- Ensure that children are always using appropriate age/weight safety restraint equipment, i.e. seatbelts, car seats/booster seats.
- Drivers are responsible for ensuring the safety of their passengers and themselves by making sure that all laws (local, state, federal- DMV & CHP) and Maryvale policies and procedures are implemented and always followed.
- Personnel
- Maintain and promote a cooperative, collaborative environment in alignment with the philosophy and policies of Maryvale.
- Facilitate effective resident relations including problem solving, mediation, crisis intervention, and de-escalation.
- Special projects and other duties as assigned.
QUALIFICATIONS:
- AA degree in Human Services related field; education can be substituted with relevant experience.
- 3 years’ experience working in fast paced, administrative settings with time sensitive deadlines.
- 2 years’ experience working with those suffering from homelessness and/or housing insecurities; or experience in a similar setting or with a similar resident population.
- Strong attention to detail.
- Excellent communication and written skills.
- Ability to work independently and as part of a team.
- Ability to manage projects with demanding and competing deadlines, superior organizational skills, and the ability to maintain a quality workplace in a diverse, fast paced, and changing environment. Ability to work independently, as necessary.
- Ability to assess emergency situations and respond effectively.
- Bilingual strongly preferred.
SCHEDULE EXPECTATIONS
- Position may require evening hours and weekend availability to be arranged to meet residents’ needs and that of the overall program.
- Maintain consistent attendance to meet the needs of the program.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: While performing the duties of this job, the associate is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Associates may occasionally be required to drive a motor vehicle.
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits
In addition to rewarding career opportunities, Maryvale offers a highly competitive benefits package. Associates are eligible for the following benefits:
Medical, Dental & Vision Insurance - Premiums for Associates are covered 100% by the agency. Maryvale offers HMO medical, DHMO dental and a vision plan for full-time Associates. Maryvale pays for 50% of dependent coverage if Associates wish to add dependents to the insurance plans. PPO medical and dental plans are available upon request for additional cost.
Holiday Pay - Maryvale recognizes 10 full-day paid holidays, and 1 Holiday of Choice each calendar year (Regular part-time employees receive pro-rated time).
Vacation - Maryvale recognizes the value of rest and relaxation and encourages Associates to take time off with their families. Regular full-time Associates accrue paid vacation leave according to the following schedule:
- 1 to 3 years of service - 10 working days per year
- 4 to 7 years of service - 15 working days per year
- 8 years or more of service - 20 working days per year
Sick Time - Associates accrue sick time at 1 hour for each 28.9 hours of work.
Life Insurance - Maryvale pays for a basic Life & Accidental Death & Dismemberment (AD&D) Insurance Policy that pays beneficiaries a flat $25,000 death benefit.
401(k) Pension Plan - Associates are eligible to enroll in the 401(k) Retirement Plan on the first day of the month after their hire date.
- Match of Employee Contributions: After completing one year of service, Maryvale will match 100% of an Associate’s salary deferral up to a maximum of the first 3% (1%-3%). In addition, Maryvale will match 66% of an Associate’s salary deferral up to a maximum of the next 3% (3%-6%).
- Non-Elective Contribution: After an Associate completes one full year of service, Maryvale on the Associate’s behalf, will begin making a fixed non-elective contribution equal to 3% of the Associate’s income. This contribution is separate from the matching contribution and vests over a 5 year period.
Long Term Disability Insurance - Maryvale offers Long Term Disability Insurance to all benefits-eligible Associates at no cost to the Associate. Maryvale pays the full premium for these benefits which provide salary protection in the event an Associate becomes disabled for an extended period of time.
Credit Union - Maryvale Associates are given the opportunity to become members of the Foothill Credit Union.
Email: Careers@Maryvale.org
Maryvale
Job Summary
Full Time
Preschool & Daycare
$68k-90k (estimate)
03/21/2024
05/20/2024
maryvale.org
DUARTE, CA
50 - 100
1856
Private
STEVE GUNTHER
$10M - $50M
Preschool & Daycare
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