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Patient service representative
$47k-60k (estimate)
Full Time | Ambulatory Healthcare Services 1 Week Ago
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Mary Free Bed Rehabilitation Hospital is Hiring a Patient service representative Near South Bend, IN

COTA

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.

When patients Ask for Mary, they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them.

This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs.

With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.

The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture :

  • Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
  • Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
  • Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
  • Family Culture. We offer the stability of a large organization while nurturing the family / team atmosphere of a small organization.
  • Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
  • A Proud Tradition . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.

Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Summary

based research, and program development. Perform job responsibilities in accordance with the program’s strategic objectives and goals to carry out organizational strategic objectives.

Essential Job Responsibilities

  • Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation.
  • Provides patient care. (Q) Assists occupational therapist in treatment planning and conducting evaluation procedures. Assists the occupational therapist in treating patients utilizing modalities, therapeutic exercise, assistive devices, and functional activities.

Provides verbal and / or written feedback to primary occupational therapist regarding all significant observations or changes in the patient’s condition, reaction, and response to treatment.

Aids the occupational therapist in estimating equipment and supply needs and may participate in the acquisition and inventory of these items.

Provides coverage of patients in the absence of other staff.

  • Document’s patient’s status and progress according to established internal / external time standards and adherence to reimbursement guidelines. (Q)
  • Communicates with other appropriate people to integrate OT treatment as necessary, or as directed. (Q, S) Participates in educational program for patients, patient's families, and health care workers regarding treatment procedures, functional activities, and home programs.

Participates in patient care conferences as requested.

  • Participates in various meetings and in-services as assigned. (Q,P)
  • Follows hospital policy and procedures including but not limited to patient confidentiality and infection control. (Q)
  • Meets or exceeds program productivity expectations. (F)
  • Provides discipline specific coverage (following cross training orientation) within the Mary Free Bed system as requested. (F, S)
  • Supports program operations as assigned. (Q, S, P, G, F)
  • Functions as patient advocate. (S)
  • Demonstrates competence in relevant software and hardware required to meet job responsibilities. (Q)
  • Adheres to the Mary Free Bed Standards of Behavior when working with patients, coworkers and members of the community. (S)
  • Serves as clinical instructor for occupational therapist assistant students. Supervises, teaches, and evaluates skills of students and volunteers.

Communicates with participating universities regarding skill levels of students. (S, P, G)

  • Functions as a resource person in area of expertise. (S, G)
  • Participates in program development and / or research activities as assigned. (Q, G)
  • Participates in orientation and training of new staff. (Q, P)
  • Assists in maintaining clean and orderly treatment areas. (S)
  • Embrace Diversity, Equity and Inclusion, by :

T reating everyone with dignity and respect

O pening more doors to opportunities for underrepresented cultures

G rowing talent and people

E valuating and eliminating disparities

T aking action against injustices, bias and racism

H onoring our differences and how to collaborate

E ducating staff, patients and the communities we care for

R estoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.

This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

  • Graduate of an accredited Occupational Therapy Assistant program.
  • Certification by the National Board for Certification in Occupational Therapy.
  • Licensure with the State of Virginia
  • The physical ability to lift, position, and transport patients with physical impairments.
  • BLS Certification American Heart Healthcare Provider’ (HCP) AHA Approved

Physical Requirements for Essential Job Qualification

Levels :

  • None (No specific requirements)
  • Occasionally (Less than 1 / 3)
  • Frequently (1 / 3 to 2 / 3)
  • Majority (More than 2 / 3)

Remain in a stationary position : None

Traverse or move around work location : Occasionally

Use keyboard : None

Operate or use department specific equipment : None

Ascend / Descend equipment or ladder : None

Position self to accomplish the Essential Functions of the role : Frequently

Receive and communicate information and ideas for understanding : Frequently

Transport, position, and / or exert force :

Up to 10 pounds : Majority

Up to 25 pounds : Frequently

Up to 50 pounds : Frequently

Up to 75 pounds : Frequently

More than 100 pounds : Occasionally

Other weight : Up to pounds :

Other : None

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

Last updated : 2024-05-10

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$47k-60k (estimate)

POST DATE

05/11/2024

EXPIRATION DATE

05/12/2024

WEBSITE

maryfreebed.com

HEADQUARTERS

GRAND RAPIDS, MI

SIZE

50 - 100

CEO

BILL BLESSING

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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