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Patient Account Representative
$41k-52k (estimate)
Full Time | Ambulatory Healthcare Services 8 Months Ago
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The South Bend Clinic is Hiring a Patient Account Representative Near South Bend, IN

Job Description:

TITLE:
Patient Account Representative

REPORTS TO:
A/R Manager
STATUS: Non-Exempt
DIRECT REPORTS: No
LAST UPDATED: 1/1/20
POSITION SUMMARY: The Patient Account Representative is responsible for responding to incoming phone inquiries, assisting patients and/or payers with billing questions, and expediting prompt and accurate reimbursement of Clinic accounts.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
  • Work in EMR/Practice Management System and follow-up on pended or problems claims by calling insurance, inquiring online or appealing claims as necessary.
  • Resolve denied claims quickly by completing review/research and work closely with the coder for that practice for resolution.
  • Receive incoming calls for questions from patients and insurance companies.
  • Mail out primary and secondary paper claims and complete Medicaid crossovers online.
  • Review/Identify and prepare all refund requests.
  • Work with patients (letter, phone calls) on claim issues.
  • Review and work insurance aging report monthly on all pended claims 30 aging days and over.
  • Verify benefits and/or check for Medicaid eligibility as needed.
  • Meet with the Practices to review any problem claims and conduct staff education.
  • Identify any trends in payment or denials from insurance companies and work with A/R Manager to resolve.
  • Assist with coverage of the Receptionist Desk as needed.
  • Good verbal and written communication skills required.
  • Ability to maintain confidentiality.
  • Ability to multitask and work in a fast-paced environment.
  • Perform other duties as assigned.
POSITION REQUIREMENTS:

Education/Certification/License:

High school diploma/GED required.

Knowledge, Skills, and Abilities:

1-2 years medical office experience preferred; insurance knowledge, medical terminology, and coding knowledge preferred; excellent communication with patients, employees, and insurance companies.


ADA REQUIREMENTS:

Physical Demands:

Climbing, Crouching, Walking, Fingering, Balancing, Grasping, Stooping, Reaching, Pulling, Lifting, and Talking

Physical Requirements:

Sedentary Work - Exerting up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time. Jobs are sedentary if walking is required only occasionally and all other sedentary criteria are met.

Visual Acuity:

Biomedical/Equipment Operators, Inspection, Testing, Analysis, Close Assembly, Clerical, Administrative

Environmental Conditions:

None. The worker is not substantially exposed to adverse environmental conditions such as typical office administrative work.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$41k-52k (estimate)

POST DATE

08/19/2022

EXPIRATION DATE

06/17/2023

WEBSITE

southbendclinic.com

HEADQUARTERS

GRANGER, IN

SIZE

500 - 1,000

FOUNDED

1916

TYPE

Private

CEO

ELLEN DUNLAP

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

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About The South Bend Clinic

South Bend Clinic is a healthcare company that provides therapies and treatment for chronic and immune-related diseases.

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The following is the career advancement route for Patient Account Representative positions, which can be used as a reference in future career path planning. As a Patient Account Representative, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Account Representative. You can explore the career advancement for a Patient Account Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Account Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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The Patient Account Representative Collections ensures the timely receipt of claim payments and minimizes bad debt accrual.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Account Representative jobs

Attain Additional Licenses, Certifications, and Registrations as Needed.

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Become a Responsible Support When Needed.

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Earn a Master’s Degree (Optional).

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Get experimental with different positions.

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Join a Professional Organization.

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Step 3: View the best colleges and universities for Patient Account Representative.

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