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MARS Solutions Group is looking for an experienced Quotation / Order Specialist III / Sales Support Specialist, for a client located in Wauwatosa, WI, USA .
Our client is a well-known Healthcare technologies and organization seeking bright, tech-savvy talent.
Client Industry : Healthcare Technologies.
Location : Wauwatosa, WI, USA
Job Type : 100% Remote, US
Job Title : Quotation / Order Specialist III / Sales Support Specialist
Experience Level : 2 years' experience in customer service or field support role. Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
Nice to Have Skills : Working knowledge of SalesForce.com
Schedule / Hours : 5 days (M-FRI) from 8 : 00am to 5 : 00pm
Essential Responsibilities :
The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams.
Administrative support includes but is not limited to quote creation / edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
Act as liaison and partner with field sales team to meet commitments and resolve issues
Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
Timely document creation and distribution to sales team to meet customer commitments
Coordinate workflow closures across all functional teams
Proactively resolve and escalate issues across functions when necessary
Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Engage in special projects to drive or improve business performance
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Qualifications / Requirements :
2 years' experience in customer service or field support role.
Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
Excellent verbal and written communication.
Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.
Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
Ability to problem solve and drive issues to resolution
Desired characteristics :
2 years working experience in commercial field
Working knowledge of SalesForce.com
Familiarity with commercial processes (ITO & OTR)
Familiarity with products and offerings
Ability to quickly adapt in an environment where priorities change frequently
Excellent interpersonal, team and influencing skills
Dependable, reliable, responsible, dedicated, committed.
About MARS Solutions Group :
MARS Solutions Group is an IT staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant'
s best interests in mind and align them with roles that match their skills, aspirations, and interests. MARS values our relationships with consultants.
Therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs.
Last updated : 2024-05-09
Full Time
IT Outsourcing & Consulting
$85k-110k (estimate)
05/10/2024
06/21/2024
marssg.com
WAUKESHA, WI
<25
2006
RASHI KHOSLA
$5M - $10M
IT Outsourcing & Consulting
Partnering with us makes a BIG difference to your bottom line. MARS Solutions Group (MARS SG) is an industry leader in serving organizations that require both the 1. best IT talents, and the 2. best Data management solutions to help them build a more connected AND more profitable business. Over the past 14 years, MARS SG has emerged as a Tier 1 provider serving Fortune 50/500/1000 companies, best-in-category mid-sized firms, and government agencies by placing the right talents that match the organizations culture. MARS Solutions Group has three pillars: 1. Talent (staffing): We can help you fi...nd the right blend of technical skills and personality fit that harmonizes with your organizational culture, management style, and team dynamics. 2. Employee Engagement (Ovation): Through years of collaboration and innovation, we have developed a way for employers to keep their talented technical employees engaged through a seamless recognition and rewards program. 3. Equity & Inclusion (Returnship): We grow talent and invest in our resources to provide the best for our partners.
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The job skills required for Quotation specialist include Customer Service, Commitment, Time Management, Microsoft Office, Project Management, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Quotation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quotation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quotation specialist positions, which can be used as a reference in future career path planning. As a Quotation specialist, it can be promoted into senior positions as an Account Manager V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quotation specialist. You can explore the career advancement for a Quotation specialist below and select your interested title to get hiring information.