V. DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Client Service Manager include performing accounts receivable and accounts payable operations, personnel, payroll, funds, government and corporation reports, and other office duties under the direction of the Executive Director and in accordance with state and federal regulations and the established policies and procedures. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities.

VI. FUNCTIONS OF THE JOB

A. ESSENTIAL

The following job functions have been determined to be essential of this position. Management reserves the right to modify this list and other functions as deemed necessary.

1. Maintain the bookkeeping system, including monthly summaries.

2. Maintain income and disbursements for the Community.

3. Calculate payroll.

4. Keep detailed records on wages paid.

5. Maintain accounts receivable and payable files.

6. Maintain financial file on each resident.

7. Answer phone and direct calls to others.

8. Complete typing as assigned at least 45 words per minute.

9. Assist Executive Director as requested or assigned.

10. Assist in assuring all necessary forms are completed on time.

11. Assist with Medicaid qualification process in coordination with community resident services.

12. Prepare resident billing.

13. Remain at repetitious task for long periods of time while completing paperwork, etc.

14. Assist in completing recertification/physician visit forms for Medicaid turnaround document.

15. Create and maintain an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors, and co-workers.

16. Refer difficult and conflicting interactive situations to the Executive Director or department head as appropriate.

17. Maintain privacy of records, conditions and other information relating to residents, employees and community.

18. Perform assigned tasks in accordance with policies and procedures and as instructed by the Executive Director.

19. Comply with established smoking regulations and report violations.

20. Notify supervisor of pending absence or tardiness within the time frame described in the personnel handbook.

21. Follow established smoking regulations and report violations.

22. Perform other related duties as assigned by the Executive Director.

B. OTHER DUTIES

In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of duties:

1. Assist with correspondence.

2. Assist with answering telephone and directing phone calls to proper person or department.

3. File records according to policy.

4. Verify accuracy of daily deposit ticket with cash receipts journal.

5. Utilize computer reports and output.

6. Maintain admissions log.

7. Cross train and become familiar with accounts payable and payroll functions.

8. File correspondence and other records as appropriate.

9. Identify incorrect information that has been entered and correct entries in accordance with established procedures.

10. Assist in reporting and resolving complaints and grievances from residents, families, visitors and employees.

11. Assist with completing forms, reports, etc. that are not considered as essential functions.

12. Assist with supply inventory as directed or assigned.

13. Recognize, respond to and/or report resident emergency situations immediately.

14. Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).

Job Type: Full-time

Pay: $20.49 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Mars Hill, NC 28754 (Required)

Work Location: In person