Front Desk Agent

Open Interviews – Multi-Employer Career Fair - Thursday, April 18th, 10am - 2pm, Marriott Hotel, 1340 Millersport Highway, Amherst, NY. Easily accessible via bus line 44 which connects to the Metro Rail!

Join our dynamic team and turn your career aspirations into reality!

Front Desk Agent

Position Overview: As a Front Desk Agent, you are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

Responsibilities:

• Greet guests upon arrival with a warm and sincere welcome.
• Perform all functions of guest registry including check-in and check-out, updating reservations and guest profiles to 100% accuracy, and swift but correct room assignments.
• Issue keys while ensuring utmost safety and confidentiality.
• Maintain and protect guest privacy and discretion.
• Settle guest accounts while ensuring all service standards are followed.
• As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
• Drive revenue through room upsells and cross-promotion of other hotel outlets.
• Create reservations for guests who are at the desk or who call in after hours.
• Consistently offers professional, engaging and friendly service.
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate.
• Builds strong rapport with support departments.
• Other duties as assigned

Requirements:

• Ability to work all shifts including overnights, weekends, and holidays.
• Previous experience in Front Office operations preferred.
• Proficiency in English required, bilingual is an asset.
• Excellent written/verbal communication, and interpersonal skills.
• Strong guest service orientation, utilizing empathy and creative thinking.
• Ability to work well under pressure.
• Thrives in a fast-paced environment.

Physical:

• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

What You Can Expect -

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Hotel Discounts
• Safe Work Environment
• Creating memorable experiences one guest at a time
• Opportunities to give back to the community through our global focus efforts

Who We Are

We are a company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. We are committed to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised as piloted by our Guiding Principles – Associate Engagement, Presentation of our Hotel, Driving Guest Loyalty, Community and Global Focus, and Ensuring Financial Success.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Work Location: In person