2 AM Concierge Lounge Attendant 16-18$ Jobs in Charleston, SC

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AM Concierge Lounge Attendant 16-18$

Marriott Charleston

Charleston, SC | Full Time

$43k-67k (estimate)

1 Week Ago

AM Concierge Lounge Attendant 16-18$

Marriott

Charleston, SC | Full Time

$43k-66k (estimate)

4 Weeks Ago

AM Concierge Lounge Attendant 16-18$

Marriott Charleston, SC

$43k-66k (estimate)

Full Time | Accommodations 4 Weeks Ago

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Marriott is Hiring an AM Concierge Lounge Attendant 16-18$ Near Charleston, SC

Maintain Hotel Language to enhance sales and overall guest experience.
Call all guests prior to arrival to the Hotel to confirm their bookings and anticipate any further needs they may have.
Answers inquiries, offers suggestions, and provides descriptive literature pertaining to activities on and off property.
Works on property with front of the house departments, maintaining a well established relationship to inform and implement guests' requests.
Follows forecast determining arrivals of transient guests and to book and up sell dining and all amenities on property.
Maintain prior call and amenity logs in a clear concise manner.
Verify credit card authorizations for processing advance deposits.
Operate reservations computer system. Accurately input and retrieve data.
Use knowledge of overnight reservations computer system to obtain reports of arrivals, in house guests, and amenity item forecasts.
Ensure all guest special requests and amenities are clearly noted on the guest reservation folder in the reservations system.
Confirm all amenities and special requests have been communicated prior to guest arrival.
Maintain amenity inventory and order supplies when needed with approval from manager.
Achieve expert knowledge on all property activities
Prepare personalized welcome letter for all hotel guests.
Prepare VIP letters on a daily basis.
E‐mail post departure thank you letter to all transient guests.
Arrange Babysitting services at guests’ request.
Promptly answer all e‐mails requesting rates and information regarding the hotel.
Handles requests from General Manager, Directors, Sales and Event Planning Managers for VIP's such as amenity gifts, property tours, etc.