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JOB SUMMARY
Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
• Works with the management team to develop and implement the business plan and long term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies and procedures in the Event Operations departments.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in MVP audits and level certification for all technicians.
• Ensures employees maintain required certification.
• Assists with implementation and execution of all event related corporate initiatives and promotions.
Managing Profitability
• Ensures department is working within budget and adjusts expenditures according to revenues.
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.
Ensuring Exceptional Customer Service
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
Leading Event Management Teams
• Leads execution of activities in Event Operations to support the Event Management strategy.
• Leads event management/operations meetings.
• Coordinates the Event Operations members of Event Delivery teams.
• Works with culinary team to ensure compliance to food handling and sanitation standards.
• Works with Human Resources to ensure compliance with all applicable laws and regulations.
• Ensures that regular, ongoing communication is happening in all areas of event operations.
Maintaining Relationships with Property Stakeholders
• Communicates effectively with property departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors and competitors.
Conducting Human Resources Activities
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Full Time
Accommodations
$202k-226k (estimate)
11/03/2023
05/13/2024
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The job skills required for Director of Event Operations include Leadership, Initiative, Customer Service, Team Management, Business Administration, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Event Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Event Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Event Operations positions, which can be used as a reference in future career path planning. As a Director of Event Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Event Operations. You can explore the career advancement for a Director of Event Operations below and select your interested title to get hiring information.
If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.
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Career tips from people on Director of Operations jobs
Directors of operations typically need to meet certain requirements to be considered for the position.
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Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.
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Keep financial record of all operations.
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Step 3: View the best colleges and universities for Director of Operations.