Job Number 24021244
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

The Director of HR Technology (UX/Platform Experience) role is responsible for driving associate experience through the evolution of technological capabilities across the HR eco-system to support enterprise HR Strategies. Central to this role is the ability to serve as an internal consultant and solution provider to COEs on delivering intuitive and engaging UX experiences. This role will leverage technical and product expertise, configuration capabilities, and research, both partnered and independent to deliver scalable and sustainable solutions. 

Key Responsibilities Include: 

• In partnership with HR Delivery, drive the implementation and compliance of the governance framework to manage effective operations for all UX/Platform Experience initiatives. 
• Leverage program tools to enable planning for the deployment of UX/Platform Experience initiatives, and to help inform Change Management, Communications, and UX/Platform Experience requirements.
• In collaboration with the COE, and through partner feedback, strive for continued process improvement and evolution of associate experience(s) across the HR eco-system.

Core Work Activities

• Understand how our business and technology needs are evolving and provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions for ecosystem UX/Platform Experience. 
• Gather and detail product requirements from stakeholders across the organization to inform UX/Platform Experience roadmap items; evaluate technical complexity of requirements to appropriately prioritize work and manage expectations cross-functionally.
• Develop and lead the UX/Platform Experience technology roadmap and backlog to implement specific product capabilities, ensuring critical requirements are identified, the best solutions for the end user are delivered every time, and alignment with broader HR group and portfolio objectives.
• Partner with Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectively prioritize infrastructure updates, bug fixes/defects, and technical debt/refactoring in your product backlog.
• Advocate for the end user by developing a deep understanding of their needs through feedback and research.
• Collaborate with cross-functional team members to drive value and develop customer friendly features and enhancements.
• In partnership with Global Technology, provide direction for the technology development, including cost estimation, budget management, scope, and delivery strategy definition, and establish milestones/schedules.
• Work with Sr. Business Analysts to guide them in writing user stories and acceptance test criteria for features and detailed functional & nonfunctional requirements for the engineering teams.
• Partner closely with solution architects and software engineers in Enterprise Architecture and Shared Platforms to determine best technical implementation methods as well as a reasonable implementation schedule.
• Plan delivery, integration & test, and post-launch support for all the elements required in product delivery and operation working with applicable teams.
• Owns the quality and overall product performance, leading user testing and establishing KPI monitoring with QA partners.
• Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather work statuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensure deliverables are met timely. 
• Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature to meet the needs of end users.
• Maintains the right level of demand management and capacity planning for the product as the owner of its KPIs inclusive of business and financial metrics and performance. 
• Contribute to end user support artifacts/information/collateral development including feature/capability descriptions, end user business value stories, etc.
• Lead the design and configuration approach for solutioning of requests involving UX/Platform Experience data infrastructure changes (tables, departments, job codes, organizational hierarchy, roles, permissions, notifications, etc.), ensuring the right teams are involved and always considering upstream and downstream impacts to data integrity and operational efficiency.
• Partner with key stakeholders in the continents, disciplines, HR Delivery, and COEs to understand business needs and facilitate functional and technical solution development, always considering upstream and downstream impacts to data integrity and operational efficiency with keen focus on security access, reporting and analytics.
• Working closely with HR Delivery, Global Technology, and COEs, identify creative solutions to business requirements for system integrations, analyze the strengths and weaknesses of alternatives, and provide recommendations to HR leadership.
• Contribute to the ongoing evolution and execution of mHUB, providing recommendations on the adoption and expansion of associate and manager direct access and engagement. Identify opportunities to evolve current technology functionality and global direct access capability to drive the talent experience. Participate in technical evaluation process when assessing additions or changes to defined technology roadmap and influences approaches for adoption and deployment.
• Partner closely with external vendors to ensure vendor teams are developing solutions and enhancements that meet Marriott’s needs, timeline, and operating environment.
• Partner with COEs and business leaders to influence HCM product direction and own the roadmap related to UX/Platform Experience and global functionality.
• Represents Marriott well to the external community and participates in technical user groups to help shape the product and services to best support Marriott’s current and future needs.
• Partners with customers to develop and execute business vision and strategic plan.
• Collaborate with appropriate stakeholders to identify, recommend, and implement improvements to systems and processes. Ensures compliance with existing processes and standards as well as data integrity and internal audit standards.
• Provide input on Marriott’s longer-term strategic HR technology roadmap, identifying and assisting with opportunities to drive efficiencies and automate processes with quantifiable impact.
• Collaborate with COEs and BPOs to help shape and deliver communications, change management, training strategy, and the execution of fresh solutions or platform releases.
• In partnership with leadership and other stakeholders, conduct an ongoing evaluation of the external market, identify opportunities for expansion of the HCM platform and programs that ensure that Marriott is attracting, retaining, and engaging top talent.

Candidate Profile

Experience

• Understand SAAS HR solutions; sound understanding of databases and supporting systems including Oracle Redwood and VBS (Visual Basic Studio).
• Bachelor’s Degree or equivalent experience in business, computer science and/or product management required.
• 8 years expertise in product management and/or technology program management.

Skills & Attributes

• Possesses leadership presence and professional demeanor; a leader who collaborates and resolves issues; influences without authority.
• Is a collaborator with credibility who works with a high degree of independence and takes initiative to identify ways to support the business and meet objectives.
• Is results oriented; delivers results under time constrained conditions and demonstrates balanced judgment under pressure; drives ideas.
• Develops and maintains effective relationships with a broad group of stakeholders to foster trust and influence key decisions.
• Excellent written and verbal communication skills.
• Makes decisions in a timely manner, sometimes with incomplete information.
• Analyzes and assesses situations to find effective solutions; creative analytical person; engages in fixing the problem; makes decisions using data
• Possesses strong organizational skills and ability to manage multiple tasks and re-prioritize as situations change.
• Initiates, implements, and supports change within the organization; is initiative-taking in removing barriers or accelerating its pace.
• Strong mediation skills to facilitate a constructive approach to deal with conflict.
• Quickly builds rapport and trust to influence stakeholders, vendors, and project teams; sells ideas persuasively, settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.
• Always maintains a positive attitude, especially if strategy and process improvement recommendations are met with resistance and disagreement; effective at addressing difficult issues and guiding others toward the accomplishment of identified goals.
• Understand SAAS HR solutions; sound understanding of databases and supporting systems.
• Embraces technology and other innovative solutions to increase workflow efficiency and quality.
• Develops and delivers presentations using Microsoft Office products such as Word, PowerPoint, and Excel
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Strong knowledge of Human Resources processes, systems, and practices. Stays current with HR trends and best practices.
• High degree of integrity in dealing with sensitive and confidential information in accordance with the company’s global data privacy regulations (GDPR)
• Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.
• Active learner -- enhances personal, professional, and business growth through new knowledge and experiences; pushes the organization to learn from other industries’ standards and practices.
• Strong management skills with excellent coaching and mentoring skills

California Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Colorado Applicants Only: The salary range for this position is $110,550.00 to $222,943.00 annually.

Hawaii Applicants Only: The salary range for this position is $133,766.00 to $245,238.00 annually.

New York Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Washington Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 77 days after the date of this posting, 2/5/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.