Additional Information: This hotel is owned and operated by an independent franchisee, RHW Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Are you ready to join an awesome team? Look no further! The TownePlace Suites Kansas City Airport is looking for an Assistant General Manager to join their management staff! This beautiful property is located near the Kansas City International Airport. Whether it’s welcoming guests to Kansas City or help assist them on their trip out of town, the TownePlace Suites is at the center of hospitality for Kansas City. The TownePlace Suites is operated by the award-winning management company, RHW Management, Inc. We are looking for an Assistant General Manager to help lead our dynamic team at this very busy airport property. This is a Full Time Salaried opportunity with a great salary and full benefits.

Who Are You? If you are a Rockstar at Customer Service and want to continue or advance your career as an Assistant General Manager, we want to talk to you! Our ideal candidate would have previous experience as an Assistant General Manager or a Front Desk Manager at TownePlace Suites or a Marriott branded hotel. Hotel experience is required. We are looking for someone who will be a leader to our Front Desk and Shuttle Team including owning and managing Guest Service Scores, planning weekly meetings for our front desk and shuttle crew and scheduling. 

Who Are We? RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership. 

Why RHW? We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health, Dental, Vision, 401k matching, Vacation/Personal Days, Life Insurance, Cell Phone Reimbursement, hotel discounts around the world and a trip provided by us after 5 years of employment. When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations.

Responsibilities:

• Respond to, accommodate and/or resolve all guest requests and concerns in accordance with Marriott standards. 
• Schedule and staff departments according to RHW staffing guidelines. 
• Process Payroll including all documentation. 
• Hire / Train / Coach / Counsel/ Front Desk and Hospitality staff 
• Ensure all Marriott standards and policies are practiced. 
• Process Account Payable ensuring that all invoices are paid accurately and timely.
• Process Accounts Receivable ensuring that guest and house accounts are correctly posted and closed out as needed. 
• Ensure accurate record keeping of all files and accounts. 
• Ensure all necessary supplies are available to the departments. 
• Work with GM and the Sales department to maximize revenue for the hotel. 
• Count and accurately deposit daily cash transactions, while maintaining minimum cash balance assigned by RHW Management
• Administer key control. 
• Interact with guests to ensure their satisfaction. 
• Make reasonable decisions regarding the operations of the hotel in the GM’s absence. 
• Balance and maintain the petty cash account in accordance with RHW guidelines. 
• Cover and manage front desk duties as needed without supervision while continuing to perform other exempt duties.

Job requirements

Educational Requirements What are the educational requirements for this position? * High School, College University or Other

Work Experience 

• At least one year experience in a hotel or similar field as an Assistant General Manager, Front Office Manager or Supervisor Technical Skills What technical skills are required for this position? 
• Computer proficiency (Microsoft Office) 
• Must be able to spend extended periods of time on the computer and/or phone 
• Must be able to get in and out of cars frequently Other Qualifications 
• Pleasant demeanor 
• Maintain a professional image at all times 
• Customer Service driven 
• Strong work ethic 
• Strives for customer satisfaction 
• Product knowledge 
• Competitiveness

Description of Pay and Benefits

• Salary Range is $45,000 to $50,000 based on experience. 
• Health 
• Dental 
• Vision 
• Paid Vacation, Personal Time, Holidays 
• 401k Matching 
• Cell Phone Reimbursement 
• Employee Assistance Program

This company is an equal opportunity employer.

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