Job Summary:

The Hotel Front Office Manager is the heart of the guest experience, overseeing all aspects of the front desk operation and ensuring a smooth and welcoming experience for every visitor. This leadership role requires a blend of hospitality expertise, business acumen, and supervisory skills.

Responsibilities:

• Lead and Motivate: Provide supervision and guidance to the front desk team, including training, scheduling, and performance evaluation.
• Guest Satisfaction Champion: Ensure exceptional customer service by resolving guest issues promptly, courteously, and efficiently.
• Operational Efficiency: Manage the day-to-day operations of the front desk, including reservations, check-in/check-out, billing, and key control.
• Financial Accountability: Oversee departmental budget, manage resources, and track expenses.
• Communication Hub: Maintain clear communication with all departments to ensure a seamless guest experience.
• Adaptability and Problem-Solving: Handle unexpected situations and emergencies with professionalism and find solutions to ensure smooth operations.
• Reporting and Analysis: Prepare reports on key metrics like occupancy rates and guest feedback.

Qualifications:

• Hotel industry experience, preferably in a front office management role.
• Strong customer service skills and a passion for hospitality.
• Proficient in hotel management software and property management systems (PMS/FOSSE).
• Excellent communication, interpersonal, and conflict resolution skills.
• Leadership abilities to motivate and develop a team.
• Budget management and analytical skills.
• Ability to work effectively under pressure and prioritize tasks.

Benefits:

• Competitive salary.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team dedicated to providing exceptional guest service.

This position offers a competitive salary, benefits package, and opportunities for career growth. If you have a passion for providing exceptional guest experiences and possess the necessary skills, we invite you to apply for the Front Office Manager position at our establishment.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Peoria, IL 61602: Relocate before starting work (Required)

Work Location: In person