Marmon Link Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. The Customer Service Representative is responsible for responding to customer needs, questions, order entry and inquiries as to orders, delivery, service, warranties, product returns and replacement order and account credit requests. Maintains records of activities and informs higher management of trends and product problems. Possess a strong foundation within business-to-business environments (B2B) and a commitment to resolve customer issues consistent with Marmon Link procedures, values, and mission. Assists with product/project management as needed to help release products to the market, including stage gate maintenance, managing rollouts, new product releases, ECN communications, and product obsolescence. Customer Service Representative Non-Exempt Position Description Who are we? At Marmon Solutions Group (Marmon Link & Marmon Renew), we maximize equipment uptime. We do this by providing replacement parts, kits, excellent customer care, technical support, and value-added services. Marmon Link is based in Brooklyn Park, Minnesota and Marmon Renew is based in Monmouth, IL. Our culture is focused on encouraging a growth mindset for all employees and reinforcing desired behaviors through our shared values: Character, Courage, Creativity and Community. All employees are expected to conduct their work to align with MFT Values. Character Do the right thing for people and communities we serve. Work hard and humbly for each other. Build trust through open, honest communication. Courage Own our success and make a difference. Challenge the status quo. Be bold to make the tough decisions and take risks. Creativity Innovation and simplicity determine our success. Growing through continuous learning. Relentlessly curious. Community People are our greatest asset. Welcome diversity of people and ideas. Strong relationships make us better. Job Description Summary The Customer Service Representative is responsible for responding to customer needs, questions, order entry and inquiries as to orders, delivery, service, warranties, product returns and replacement order and account credit requests. Maintains records of activities and informs higher management of trends and product problems. Possess a strong foundation within business-to-business environments (B2B) and a commitment to resolve customer issues consistent with Marmon Link procedures, values, and mission. Assists with product/project management as needed to help release products to the market, including stage gate maintenance, managing rollouts, new product releases, ECN communications, and product obsolescence. Required Qualifications, Skills/Competencies Bachelor's degree preferred or four years of related experience or training, or equivalent combination of education and experience required. Excellent verbal and written communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Demonstrated computer proficiency and related system administration software. Ability to effectively present information and respond to questions from diverse populations. Professional deportment, high energy level, and enthusiasm are necessary. All Employees: Follow established policies and procedures as outlined in Marmon Foodservice Technologies’ Quality Manual and associated documents. Participate in quality assurance and business improvement activities, including training and improvement projects as defined by the organization. Working Conditions: Work is performed in a professional office environment within a manufacturing facility. Hours of work will generally be during the hours of 7:00am to 5:00pm with at least 40 hours a week but may vary according to special projects, deadlines, or other concerns. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acknowledgement: This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. With more than 100 autonomous manufacturing and service businesses, Marmon Holdings, Inc. may be the biggest company you’ve never heard of. Part of Berkshire Hathaway Inc., Marmon is a global industrial organization comprising 11 diverse groups with 20,000-plus employees and $10 billion in annual revenue. As leaders in every industry we serve, Marmon companies have earned a great degree of independence. And our people thrive on an entrepreneurial spirit. At the same time, our group structure gives every Marmon company access to the expertise of other Marmon companies serving the same or related markets and customers – all with the support of the entire Marmon organization. Working together, we become something more than the sum of our parts. We become the most reliable solution provider for a broad range of industries and customers worldwide. In every case, Marmon’s success is due to our people. People with talent, drive and high ethical standards. People who are following their passions and building their careers across Marmon. Want to learn and perfect your craft? Want to sharpen your skills while helping to solve challenges for our customers and our world? Looking for a chance to grow within – or perhaps outside – your field? Find a Marmon company that matches your passion. And see what you can do with the support of a team that values your contribution.