**Job Overview:**

Join our team as a Guest Service Associate at our Mark Twain hotel. The front desk is the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction throughout their stay.

**Responsibilities:**

- Greet guests in a friendly and professional manner upon arrival

- Check guests in and out efficiently, processing payments and handling reservations

- Provide information about hotel services, amenities, and local attractions

- Handle guest inquiries, requests, and complaints promptly and courteously

- Maintain a tidy and organized front desk area

- Operate phone systems and assist with guest phone inquiries

- Collaborate with other hotel staff to ensure a seamless guest experience

**Requirements:**

- Prior experience in customer service is preferred

- Strong communication skills with a focus on guest relations

- Proficiency in using hotel booking systems and phone etiquette

- Ability to work flexible hours including evenings, weekends, and holidays

Join our team today and be part of creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.50 - $16.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Nights as needed

Work setting:

• In-person

Work Location: In person