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Ensuring guest satisfaction from the moment a guest arrives at the Maritime Fort Lauderdale by Marriott until they check-out. Provide directions to guest to local destinations. Maintain supplies for front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
Job Expectations:
1. Display a pleasant, professional and guest oriented attitude at all times.
2. Have an understanding of what is expected of your resort and you as its representative.
3. Arrive to your workplace in a timely manner. Must be in uniform or professional dress.
4. Comply with resort and department codes, policies, procedures and regulations.
5. Consider and understand guests/guestrooms security, privacy & comforts.
6. Be willing to participate in team efforts and communicate with fellow employees.
7. Know and be able to complete job specific duties for the shift you are working.
8. Communicate any uncompleted issues to the next shift departments as needed.
9. Participate in all required health and safety meetings/classes.
Essential Functions:
1. Register check-in guests, check-out guest, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages and communicate with additional front desk clerks as needed.
2. Use computer to input information regarding in house guests.
3. Handle credit cards and cash.
4. Assist guest with any questions, problems or concerns and be able to communicate any unknown situations to the proper department or person.
5. Know local points of interest and be able to give directions.
6. Maintain a tidy and operational work space and area.
7. Learn and be able to do any front desk clerk position as set forth in procedures manual.
8. Night audit
9. Effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.
10. Assist with any special projects as assigned by Supervisor.
Job Type: Full-time and Part-time
Experience:
'Benefit Conditions: Waiting period may apply
COVID-19 Precaution(s):
Typical end time:
Typical start time:
Work Remotely
Job Types: Full-time, Part-time
Pay: $16.50 - $17.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Language:
Work Location: In person
Full Time | Part Time
$27k-34k (estimate)
03/30/2024
07/27/2024
The job skills required for Hotel Night Auditor include Customer Service, Credit Card, Cash Handling, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Night Auditor positions, which can be used as a reference in future career path planning. As a Hotel Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Night Auditor. You can explore the career advancement for a Hotel Night Auditor below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Auditor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Auditor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Auditor job description and responsibilities
Acts as a front desk agent, with the added responsibility of balancing reports from the previous day’s shifts.
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All receipts of paid-outs and allowances are checked by the night auditor to see whether these receipts have proper authorization from concerning department or not.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Auditor jobs
Large hotels typically employ a hotel auditor full-time and smaller ones generally require him to work on a part-time basis.
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Most employers prefer at least a high school diploma or equivalent for night auditor positions.
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Learn to multitask and remain organized to complete all tasks accurately and efficiently.
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